Nordex Group

Head of IT

Nordex Group  •  Chennai, IN (Onsite)  •  1 month ago
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Job Description

Leadership & Governance

Lead the India IT Service Center with full people leadership responsibility.

Provide functional leadership to regional IT teams across APAC.

Define and maintain service center operating models, processes, performance KPIs, and governance structures.

Ensure compliance with global IT standards, cybersecurity policies, and regulatory requirements.

Act as the primary escalation point for India and APAC IT operations.

Global SharedService Delivery

Operate the India IT Service Center as a global delivery hub, providing services to all Nordex regions.

Ensure that delivery capabilities are aligned with global IT frameworks, architectures, and service models.

Maintain stable, highquality service operations across infrastructure, workplace, applications, and service desk services.

Coordinate with global operations teams to ensure seamless integration of the service center into global delivery flows.

Regional IT Service Management

Oversee IT service delivery and operational performance across India, Australia, China, and other APAC markets.

Ensure consistent SLA/OLA achievement and service continuity within the region.

Interface with local business leaders to ensure operational stability and transparency.

Global ITO Demand Process Integration

Enable the India Service Center to support the global demand pipeline effectively.

Align service center capacity, capabilities, and resources with global demand patterns and priorities.

Support global planning cycles by providing reliable forecasts, capacity plans, and performance insights.

Vendor & Partner Ecosystem Management

Manage strategic technology partners in areas such as:

Artificial Intelligence

Infrastructure operations

Cloud services

Software development

Govern vendor performance and negotiate contracts in alignment with global procurement guidelines.

Project & Transformation Delivery

Lead the regional implementation of global IT programs and services.

Ensure consistent adoption of global platforms and drive digitalization and automation initiatives within APAC.

Coordinate local change management activities.

Budget, Resource & Capability Management

Manage regional and India Service Center budgets, cost allocation, forecasting, and optimization.

Own workforce planning and hiring for the India Service Center.

Drive talent development, retention, and succession planning.

Security, Risk & Compliance

Ensure adherence to global cybersecurity controls and local regulatory requirements.

Own local business continuity and disaster recovery readiness.

Identify and mitigate operational risks across the service center and APAC IT landscape.

Education

Bachelor’s or master’s degree in computer science, Information Systems, or related technical field.

Certifications in ITIL, PMP/Prince2, Scrum, or equivalent frameworks.

Professional Experience

10+ years of IT leadership experience in multinational environments.

Proven experience managing IT service centers or sharedservice environments.

Strong background in vendor and partner management.

Experience in matrixed organizations with dual reporting lines.

Exposure to India’s IT ecosystem is an advantage.

Core Competencies

Strategic and operational leadership

Global stakeholder management

Vendor negotiation and governance

Service delivery excellence

Strong communication across cultures

Continuous improvement & digitalization mindset

Languages

English: Full professional proficiency (C1+)

Travel

Travel within APAC and to global corporate locations as required.

Has authority over:

Hiring, performance, and disciplinary actions for India Service Center teams

Vendor selection and contract management within global procurement guidelines and in alignment with global team

Approval of regional operational expenditures within delegated limits

Definition and enforcement of regional and service center processes

Does not own:

  • Global architecture, platforms, or enterprise IT strategy
  • Global budget ownership
  • Final prioritization in global ITO demand cycles
Nordex Group

About Nordex Group

The development, manufacture, project management and servicing of wind turbines in the onshore segment has been the core competence and passion of the Nordex Group and its more than 10,900 employees worldwide for 40 years.

As one of the world's largest wind turbine manufacturers, the Nordex Group offers high-yield, cost-efficient wind turbines that enable long-term and economical power generation from wind energy in all geographical and climatic conditions. The focus is on turbines in the 3 to 7 MW class, and the Group’s comprehensive product portfolio offers individual solutions for both markets with limited space and regions with limited grid capacities. A global service network, of around 380 service points throughout 30 countries, delivers service quickly to keep our systems running smoothly. The Group covers the needs of all customer segments within the global wind market, from large energy suppliers to SMEs operating power plants. With more than 61 GW of installed capacity worldwide, Nordex Group systems deliver sustainable energy throughout more than 80 per cent of the world’s energy market (excluding China).

Nordex SE is listed on the TecDAX and MDAX of the Frankfurt Stock Exchange (ISIN: DE000A0D6554). The headoffice of the company, with the Management Board and central corporate functions, is located in Hamburg, while the legal entity is registered in Rostock. At production facilities in Germany, Spain, Brazil, the US, and India, the Nordex Group produces nacelles, rotor blades and concrete towers. The Group also maintains offices and branches in more than 30 countries.

Industry
Manufacturing & Production
Company Size
5,001-10,000 employees
Headquarters
Hamburg, DE
Year Founded
Unknown
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