Head of IT

Phnom Penh, KH (Onsite)  •  2 months ago
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Job Description

Industry: Retails

Our client in the retail industry is seeking a strategic IT leader to drive digital transformation, omnichannel systems, data security, and customer loyalty platforms The role focuses on retail IT systems, large-scale project delivery, and leading high-performing IT teams to support business growth.

Main Responsibilities:

  • Technology Strategy & Vision Develop and execute IT roadmap aligned with business growth and digital transformation; implement solutions to enhance customer experience and efficiency.
  • Omnichannel System Management Oversee POS, e-commerce, and mobile platforms; ensure seamless online and offline integration.
  • Loyalty & Rewards Design and manage loyalty programs; use customer data to drive retention.
  • External Integration & Partnerships Collaborate with vendors and franchisees; manage contracts and ensure IT standards compliance. 
  • Data & Security Implement data governance; ensure compliance with regulations and cybersecurity standards.
  • Leadership & Team Building Build and lead a high-performing IT team; foster continuous learning and innovation. 
  • Budgeting & Vendor Management Manage IT budget; oversee vendors to ensure quality and cost-effectiveness.

Main Requirements:

  • Bachelors degree in IT, Computer Science, or related field; advanced certifications (PMP, ITIL) advantageous.
  • IT leadership experience in retail or franchise environment.
  • Proven track record in large-scale IT projects and systems integration.
  • Expertise in POS, ERP, and CRM platforms.
  • Strong understanding of cybersecurity and data protection.
  • Excellent project management, organizational, and communication skill.
  • Strategic thinker with a customer-centric approach.

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