Job Description

The Head of IT is a strategic, hands-on leader accountable for owning and evolving the global enterprise IT operating model that enables scalable growth, operational excellence, and data-driven decision making across the organization. This role provides global leadership across architecture, delivery, and technology standards, while serving as the executive owner of large, multi-year enterprise transformation programs, with particular focus on SAP S/4HANA and end-to-end business process transformation.

This leader partners closely with manufacturing operations, finance and functional executives to ensure technology investments translate into measurable business outcomes, while establishing a modern enterprise data and analytics strategy that enables insight, speed, and confidence in decision making.

Supervisory Responsibilities:

Oversees a team of 40+ global direct and indirect reports

Duties/Responsibilities:

SAP / ERP Strategy & Execution

• Own the global ERP strategy and roadmap, including SAP S/4HANA deployment, optimization, and continuous improvement
• Ensure ERP enables standardized global processes while supporting local regulatory and operational needs
• Establish structured partner governance with key platform vendors and system integrators, ensuring alignment between vendor roadmaps, co-innovation opportunities, and enterprise priorities
• Drive value realization through process harmonization, automation, and embedded analytics
• Own and optimize core platforms including Salesforce, Power BI, and EDI.
• Ensure reliable, scalable integrations across enterprise systems.
• Partner with business leaders to prioritize enhancements aligned to operational needs.

Change Management & Program Implementation

• Drive enterprise-wide change management initiatives to ensure adoption of new systems and processes.
• Lead large-scale program and system implementations, including planning, stakeholder alignment, and delivery.
• Establish governance, communication, and training strategies to support sustainable change.

Technology Strategy & Global IT Leadership

• Lead and execute the enterprise IT strategy aligned with business goals and long-term growth.
• Serve as a trusted advisor to executive leadership, translating business needs into scalable technology solutions.
• Drive a platform-based architecture strategy that maximizes value from strategic technology partners (SAP, Salesforce, Microsoft) and holds SI/vendor relationships accountable to business outcome
• Act as executive sponsor and owner for complex, multi-year global transformation programs, with a strong emphasis on SAP S/4HANA
• Build, mentor, and lead high-performing IT teams across the North America and EMEA-APAC.
• Foster a culture of accountability, collaboration, and continuous improvement

Operational Streamlining

• Identify inefficiencies and lead automation, standardization, and system consolidation efforts.
• Improve data quality, visibility, and executive reporting.
• Reduce complexity while improving reliability and user experience.

Manufacturing Technology Enablement

• Support manufacturing operations through optimized ERP and operational systems.
• Partner with operations and supply chain leaders to enhance technology and reporting.
• Align IT solutions with production, inventory, and distribution requirements.

Enterprise IT Operating Model & Governance

• Own and continuously evolve the global enterprise IT operating model, ensuring clear accountability across architecture, delivery, run, and innovation.
• Establish and enforce enterprise architecture standards across applications, data, integration, infrastructure, and security
• Define and govern technology roadmaps aligned to long-term business strategy and transformation priorities
• Ensure consistent delivery quality, financial discipline, and risk management across all IT programs and platforms

Required Skills/Abilities:

• Proven success leading change management and enterprise system implementations.
• Ability to execute end to end process transformation, especially around SAP/S4.
• Establish structured partner governance with key platform vendors and system integrators, ensuring alignment between vendor roadmaps, co-innovation opportunities, and enterprise priorities
• Hands-on experience with SAP, Salesforce, Power BI, EDI and MS365.
• Understand of networking principles and managing a private WAN
• Well versed in Cyber risk, current threat landscape, and defenses.
• Enterprise mindset with strong business acumen
• Comfortable operating at both strategic and execution levels
• Decisive, outcome-oriented, and disciplined
• Collaborative leader who builds trust across functions and geographies
• Ability to travel up to 15%.

Education and Experience:

• Bachelor’s degree in IT, Computer Science, Engineering, or related field (Master’s preferred).
• 10+ years of progressive IT leadership experience in large, global enterprises. Prior manufacturing environment experience desirable.
• Deep experience leading large, multi-year SAP S/4HANA transformations.
• Demonstrated leadership in enterprise data, analytics, and decision enablement
• Experience managing global teams, complex vendor ecosystems, and system integrators
• Establish structured partner governance with key platform vendors and system integrators, ensuring alignment between vendor roadmaps, co-innovation opportunities, and enterprise priorities
• Prior M&A and integration experience, highly preferred.