Job Description

We are looking for a Head of IoT Services to build and lead the organization that sits behind every successful Trackunit deployment. When a customer connects their first device, activates their fleet, or gets their first insight from IrisX, your team made that happen. This role owns the operational delivery of IoT Services across all regions, from installation and activation through fleet health and ongoing service performance.

This is a building role. The processes, tooling, and team capability you put in place will define how Trackunit scales its IoT Services for years to come. If you are someone who finds energy in bringing order to complexity, developing the managers around you, and driving measurable improvements in how a global delivery organization operates, this is worth reading on.

The XXX position is currently open at Trackunit. The base salary hiring range for this role is $99,000–$123,000 CAD per year, depending on experience and qualifications.

Once in the role, successful candidates will have the opportunity to progress through the full salary range based on performance and development over time. This range reflects base salary only and does not include additional elements of our total rewards offering, such as our remote work policy, health benefits, retirement savings, and other rewards.

What’s in it for you?

• The mandate to build something that matters. IoT Services sits at the heart of how Trackunit delivers on its promises to customers. You will own the operational standards, the team structure, and the continuous improvement agenda across all regions. Your fingerprints will be on how this function matures.
• A leadership role with real scope. You will directly manage IoT Services Managers across regions, owning their development, performance, and growth. This is not a coordination role. This is a people leadership role with accountability for outcomes.
• Proximity to the product and the customer. You will work across Sales, Customer Success, Professional Services, Supply Chain, and Engineering to make sure deployments land consistently and customers see value quickly. That breadth keeps the work interesting and gives you the leverage to actually fix things.
• A company that has outgrown its old ways of working and knows it. We are closing in on 500 people. The processes that worked at 150 do not scale to where we are going. You will have room to standardize, automate, and professionalize how IoT Services operates globally.
• A place in an agile growth SaaS business, with possibilities to grow internally. We are moving quickly, so fasten your seat belt and prepare to adjust. Back in 2020 we were 150 employees and we have just passed 450.
• International environment with regular check-ins and social events across teams, departments and borders.
• We take your personal and professional development goals seriously through training, coaching and mindfulness, with an open feedback culture and a triple focus: impacting yourself, your teams, and the organisation.
• Flexibility and hybrid working is not just a cliche. We offer a flexible setup and believe you best know how your routines should look. Let us know what IT equipment you need: we got you covered.
• Turning the Tide. At Trackunit, we aim to create and contribute to an inclusive workplace. We do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit.

Who are you ideally?

• You have built and led a services delivery or deployment operations organization at scale, ideally in an IoT, telematics, or technical services environment. You know what good looks like and you know how to get a team there.
• You have a track record of standardizing processes, tooling, and reporting across regions. You think in systems, not in individual fixes.
• You are a people leader who develops managers, not just engineers. You find as much satisfaction in growing the person next to you as in solving the operational problem in front of you.
• You are comfortable as the senior escalation point for complex customer deployments and credible in that room, with both technical teams and customer stakeholders.
• You bring cross-functional discipline without losing the ability to move fast. You know how to align Supply Chain, Sales, Customer Success, Engineering, and Professional Services around shared outcomes.

Don't meet every single requirement? No worries. This is what we're looking for ideally, but if you're particularly drawn to this role and your past experience doesn't align perfectly with every qualification, we encourage you to apply.

Primary responsibilities:

You will lead the delivery of IoT Services for AME, owning deployment execution, customer activation, fleet health operations, and managed services performance. That means directly managing IoT Services Managers across regions, with full ownership of hiring, coaching, performance, and career development.

On the operational side, you will standardize deployment and installation processes across all regions, develop tooling and dashboards that give real visibility into execution quality, and monitor KPIs with a focus on time to activation, fleet health, and customer satisfaction. When complex customer deployments go beyond the scope of regional managers, you are the escalation point.

Cross-functionally, you will partner with Customer Success, Professional Services, Sales, Supply Chain, and Engineering to coordinate delivery and remove blockers. What you learn in the field feeds back into how Trackunit evolves its managed IoT service offerings

Our hiring process

Don't waste your time on writing the best possible cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.

• Virtual meet and greet. Meet with the Talent Acquisition Partner.
• A deeper conversation: We'll go into your experience and how you work, and you'll get a clearer picture of the team, the challenges, and what the role actually looks like day to day.
• Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or projects related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who you’ll also work closely with in the job.
• If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.
• Offer presentation and walk-through. We’re lucky to have you!

The question is: Are you in?

Trackunit is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Trackunit also prioritizes providing reasonable accommodations for qualified people with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let our People & Talents team know.