Job Description

Senior Manager / Head of Internal Communications

Hybrid – Based from our Hatfield office

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at pace, and building exciting new partnerships – changing the way the world shops, for good.
We're the powerhouse behind Ocado Retail and Morrisons online – a fast-moving, tech-led logistics network that spans high-tech Customer Fulfilment Centres, bustling delivery spokes, and corporate offices across the UK. With over 16,000 colleagues – from drivers and personal shoppers to software engineers and strategists – how we communicate matters more than ever.

Ready to own and transform our internal communications strategy?

We’re on the hunt for a bold and brilliant Senior Manager/ Head of Internal Communications – a strategic thinker, influential leader, and powerful storyteller who’s ready to reimagine how we connect with our people from the front-line to our head office populations. .
We are looking for an established Internal Communications Manager or Lead who is ready for the next step and excited by the opportunity to build and own an internal communications strategy.

This is a role for someone who is keen to take real ownership from day one, comfortable operating in a dynamic environment and motivated by the chance to transform and elevate our internal communications function. You wil be accountable for establishing strong foundations first to enable the function's long-term evolution, while building credibility through visible, high-impact delivery.

Reporting into the Head of People Experience, you will be accountable for shaping and delivering our an internal communication strategy that connects our business priorities with the daily experiences of our people – from our warehouse colleagues based in our automated fulfillment centres, van driver community on the frontline, to those planning logistics across the UK and supporting the wider business behind the scenes .
Leading a team of six, you’ll take full ownership of our internal communications strategy – driving clarity, culture, and connection at every level of the business.You’ll advise senior leaders, champion culture and engagement, and ensure that every message has impact. From warehouse floors to boardroom briefings, your work will shape how our people feel about Ocado Logistics, every single day.

What you’ll be doing

• Own and deliver our internal communications strategy, aligned with business goals, cultural priorities, and colleague needs, using data to measure impact.
• Transform the way we communicate with a diverse, dispersed workforce – from drivers on the move to customer fulfilment teams to head office colleagues
• Advise and influence senior leaders, guiding tone, message, and timing to ensure maximum impact
• Optimise our communication channels (including intranet, Connect+, digital screens and more) to meet people where they are
• Lead communications major change and transformation programmes, helping colleagues feel informed, involved and supported
• Champion culture, engagement and inclusion, ensuring every voice feels seen and heard
• Lead, grow and inspire your team of five, creating a centre of excellence for internal comms

What we’re looking for

This role is ideal for a senior internal communications leader who thrives in fast-paced, operational environments and is ready to take on real strategic ownership. We're looking for someone who knows what great internal communications looks like and can help us continue evolving and strengthening our function.

You will be able to balance long-term strategic priorities with day-to-day operational demands, knowing when to focus on the bigger picture and when to dive into the detail. You will be equally comfortable shaping strategy as you are rolling up your sleeves and supporting delivery when needed - bringing a hands-on approach and a genuine desire to help us build a best-in-class internal communications offering.

You’ll bring:

• Proven experience leading internal communications in a large, complex business – ideally with an operational and frontline workforce (logistics, retail or manufacturing, aviation, transport) or similar.
• Ability to balance strategic priorities with a hands-on approach, confidently switching between shaping long-term direction and delivering day-to-day operational outcomes
• Strong strategic and creative skills – able to design and deliver communication plans that inform, inspire and drive change.
• Brilliant storytelling ability – with a sharp eye for simplifying complex topics
• Experience advising senior leaders and managing business-wide messaging
• A deep understanding of multi-channel communication and colleague segmentation
• Team leadership experience, with a collaborative and empowering approach

You may be currently working as a Senior Communications Manager/Lead or Head of Internal Communications

What you can expect to receive in return -

At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and
collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme
and benefits package that includes includes a healthy work-life balance, extensive healthcare coverage,
competitive salaries, and exclusive employee discounts.

Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career.

• Flexible Work: Enjoy 30 days of 'work from anywhere' policy for a balanced life.
• Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
• Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more.
• Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
• Private Medical Cover: Rest easy with comprehensive private medical insurance.
• Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
• Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme.
• Shuttle Services: Convenient free shuttle buses connect you to work.
• Share Schemes: Join exciting share plans to participate in our success.
• Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants.
• Financial Protection: We offer Income Protection and Life Insurance for financial security.

We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified
candidates. We do not discriminate on the basis of age, disability, gender reassignment, marriage and civil
partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are happy to
discuss reasonable adjustments to support you through the recruitment process.

We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all
individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your
background or story, you’ll find a home at Ocado Logistics.

#LI-OL