This is a remote position.

Head of Intake (Remote — ABA Healthcare)

About the Role

We are seeking an experienced
Head of Intake
to lead our admissions and client onboarding efforts for a fast-growing ABA healthcare organization. This role combines
care coordination, leadership, and high-volume phone-based outreach
.

The ideal candidate is comfortable spending most of the workday speaking with families, making outbound calls, and converting inquiries into active clients—while maintaining a compassionate, professional, and organized approach.

This is a
results-driven leadership role
, not a passive administrative position.

Key Responsibilities

• 
  Manage the full intake lifecycle from first inquiry to client start of services

• 
  Make and oversee
  high-volume outbound and inbound calls daily
  with prospective families

• 
  Proactively follow up with leads via phone, text, and email to ensure conversion

• 
  Convert inquiries into scheduled intakes and active clients

• 
  Communicate clearly and empathetically in
  Spanish and English

• 
  Lead and manage the intake team, including training, workflows, and accountability

• 
  Verify insurance eligibility and navigate authorization requirements

• 
  Coordinate with clinical, scheduling, and billing teams

• 
  Maintain accurate documentation in EMR/CRM systems

• 
  Track intake metrics, conversion rates, follow-up timelines, and call volume

• 
  Ensure an exceptional experience for families while driving timely admissions

Who Will Thrive in This Role

• 
  You enjoy talking to people and are energized by phone-based work

• 
  You are comfortable making many
  outbound calls per day
  when needed

• 
  You follow up relentlessly and do not wait for families to call back

• 
  You can balance empathy with urgency and conversion

• 
  You view intake as both
  healthcare coordination and sales

Requirements

Required Qualifications

• 
  Fluent in Spanish and English (spoken and written) — REQUIRED

• 
  Prior experience in healthcare intake, admissions, or patient coordination

• 
  Comfort with
  high-volume outbound calling and lead conversion

• 
  Strong leadership, organization, and follow-up skills

• 
  Ability to work in a fast-paced, high-accountability environment

• 
  Proficiency with EMR/CRM systems, spreadsheets, and email platforms

• 
  Reliable internet connection and private remote workspace

• 
  ABA or behavioral health intake experience

• 
  Insurance verification and authorization processes

• 
  CRM or EMR platforms (CentralReach, Salesforce, etc.)

• 
  Supervisory or management experience in intake, admissions, or healthcare admin

Benefits

Why Join Us

• 
  Fully remote position

• 
  Stable full-time schedule (9 AM–6 PM ET)

• 
  Opportunity to lead and scale a critical department

• 
  High-impact role with ownership and visibility

• 
  Competitive compensation based on experience

Benefits

• 
  Medical, Dental, and Vision insurance

• 
  Life insurance

• 
  401(k) retirement plan

• 
  Paid time off (PTO) and paid holidays

• 
  Fully remote work environment

• 
  Consistent full-time schedule (Monday–Friday, 9 AM–6 PM ET)

• 
  Opportunity for growth and leadership advancement in a rapidly expanding organization