Job Description

Thousands of Glaston machines run in glass processing plants around the world. Behind each one is a customer who needs their line to perform: uptime, quality and productivity now, and the right upgrades, services and investments for the future. Alongside our sales and service teams, who actively support our customers today, we are building a new Inside Sales team. Our Inside Sales team will be reaching further into our installed base, systematically and at scale, to help customers improve performance and return on their investment.

As Head of Inside Sales, you will build and lead a high-performing team and shape how we proactively stay in contact with customers. You will define our Inside Sales approach, work closely with sales, service and marketing teams, and stay close to customers through direct interactions. Your main focus will be on building a strong operating model, a winning team and lasting results.

This is what your work is about

• Build and lead Glaston's Inside Sales team across EMEA, APAC and North America. Coach your team every week, join customer calls and lead by example.
• Bring a customer success mindset by helping our installed base customers get the most out of Glaston technology, while identifying opportunities for upgrades, spare parts, service agreements and new lines.
• Define the Inside Sales operating model, including target customer segments, contact plans, call guides, qualification criteria and handover rules.
• Quote and close lifecycle business opportunities together with your team
• Agree clear ways of working with regional sales, services, sales engineering and marketing, ensuring every opportunity gets followed up
• Create a new communication concept for customer decision makers
• Make our CRM work for you: activities, pipeline, results and a shared dashboard

This is the background we are looking for

• Experience in B2B sales, ideally with industrial equipment, aftermarket or service sales
• Experience in building or leading an Inside Sales, Sales Development or Customer Service Sales team
• A hands-on, results driven approach combined with strong analytical skills. You enjoy engaging with customers directly and know how to turn data, conversion rates and pipeline insights into action.
• Good knowledge of Salesforce (or other CRM) with willingness to develop functionality
• Technical curiosity and the ability to communicate effectively with a range of stakeholders, from maintenance managers to purchasing directors and plant owners.
• Excellent communication skills in English. Additional languages are an advantage.
• Ability to work across countries, cultures and organisations, building trust with sales and service colleagues, and willingness to travel occasionally to meet and support your team and customers.

Experience from the glass, machinery or manufacturing industry is a plus. Above all, we value your drive to build something new and see it through.

What we offer

• A unique chance to build a new function in a global technology leader and shape how Glaston works with its customers
• An international team and close cooperation with sales, service and product experts around the world
• Attractive working conditions, flexible working hours, initiatives to promote health and wellbeing at work and hybrid work model

Location is flexible but ideally close to one of our main Glaston offices in Finland or Germany.

Do you want to work with the best experts in the field in a highly dynamic environment? Choose a career with us. Together we can build a stronger role for the use of glass in the future.

We are looking forward to your application! Please apply by Monday 23rd of November, but note that the processing of applications will start during the application period and may proceed sooner with suitable candidates.

For more information, please contact Robert Jenks, EVP Services, at robert.jenks@glaston.net or call +358 40 687 2121 on Friday 13th November between 10.00-12.00 CET or Friday 20th November between 10.00-11.00 CET.