Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

U.S. Bank is seeking a Head of Innovation Studio and Digital Outreach to lead strategic employee-driven innovation and cross-functional collaboration across the organization. In this role, you’ll build and scale programs and events that transform ideas into measurable business impact, create greater awareness and engagement with Digital, Data, and AI (DDAI) teams while also helping to strengthen how DDAI teams work together to deliver exceptional experiences for our customers and employees.

Why this role matters

The Innovation Studio and Digital Outreach function enables the enterprise to accelerate value delivery, increase organizational effectiveness, and expand the adoption of digital, data, and AI solutions. You’ll help us move faster, work smarter together, and create meaningful impact for the customers and employees we serve.

What you'll do

Lead a high-performing team responsible for employee driven innovation strategy, execution, and enablement across the lines of business and DDAI. Your work will ensure our organization discovers, tests, and scales solutions that enhance customer experience, employee experience, and business performance. You’ll serve as a key connector across enterprise functions—fostering alignment, collaboration, and shared ownership of enterprise outcomes.

Key Responsibilities

Innovation Leadership

• Develop and execute the Innovation Studio roadmap in alignment with DDAI strategy and enterprise priorities

• Design and deliver programs that accelerate idea generation, engagement, experimentation, and scaling (including workshops, innovation challenges, pilot programs, and showcases)

• Establish metrics and reporting frameworks to measure innovation impact and communicate outcomes to senior leadership

Cross-functional Collaboration & Enablement

• Build clear engagement pathways and repeatable processes that strengthen collaboration across the enterprise

• Coach teams and leaders on critical innovation capabilities including problem framing, hypothesis testing, storytelling, and adoption planning

• Create forums and mechanisms for knowledge sharing, best practice exchange, and continuous learning

Program Delivery & Risk Partnership

• Partner with Risk and Operations teams to ensure innovation initiatives meet compliance, security, and operational standards

• Develop transition frameworks that enable successful handoffs from innovation to delivery teams

• Track portfolio metrics, health and provide executive-ready updates on progress, outcomes, and lessons learned

Basic Qualifications

• Bachelor’s degree, or equivalent work experience

• Six or more years of experience in innovation, product management, strategy, or organizational transformation

• Demonstrated experience leading teams and programs in large, complex organizations

• Skilled in managing pipelines of ideas and prioritize effectively

• Highly charismatic and energetic

• Facilitation and networking skills

• Skilled in engaging and aligning large groups including senior leaders

• Skilled and comfortable running high pressure, enterprise wide, high profile innovation programs, events and hackathons

• AI Fluency

• Travel frequency can exceed 25%

Preferred Qualifications

• Proven track record building and scaling innovation programs that deliver measurable business outcomes

• Exhibits executive presence by influencing senior leaders and driving alignment across various stakeholder groups

• Exceptional facilitation, communication, and storytelling skills that translate strategy into action

• Experience working in financial services, highly regulated industries, or technology-driven environments

• Knowledge of design thinking, lean startup, agile, and modern product development methodologies

• Skilled in balancing strategic thinking with hands-on execution

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $149,515.00 - $175,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.