Head of IDNO Operations

Lead the operational excellence of E.ON's IDNO business, ensuring safe, compliant and high-performing networks that support sustainable growth and exceptional customer outcomes.

To lead and continuously improve the operational capability of E.ON’s IDNO business. Accountable for asset adoption, network operations, compliance, and lifecycle performance, ensuring safe, efficient and fully compliant delivery of IDNO services from energisation through to long-term operation.

This role will work in partnership with the Sales & Commercial leadership translating commercial wins into successful operational outcomes, ensuring smooth handover, high-quality asset adoption, and best-in-class ongoing network management

Key Responsibilities

• Lead and develop the multidisciplinary IDNO Operations team, creating a scalable operating model that supports business growth and embeds a high-performance, safety-first culture.
• Oversee all operational activities, including asset adoption, network operations, asset management, regulatory compliance and land rights, ensuring safe, efficient and compliant delivery.
• Accountable for the adoption, energisation and lifecycle performance of network assets, ensuring technical standards, design assurance and land rights are effectively managed.
• Define and deliver strategies for network operations, maintenance, reliability, resilience and incident management to ensure security of supply.
• Ensure compliance with Ofgem licence obligations, industry codes and safety regulations, maintaining robust governance, risk and audit frameworks.
• Provide executive leadership for operational performance, acting as the senior escalation point for critical issues and ensuring delivery of customer commitments and service excellence.
• Own operational budgets, financial planning and performance reporting, driving cost efficiency, asset value and delivery of DUOS billing and reconciliation activities.

Key Skill Requirements

• Extensive experience within regulated electricity distribution networks, with expertise in asset adoption, network operations and asset lifecycle management.
• Strong knowledge of electricity distribution licence obligations, industry codes, regulatory compliance and governance, with experience of leading audit, risk and compliance frameworks.
• Proven track record of delivering operational excellence, driving cost efficiency and maximising asset value while balancing commercial and customer outcomes.
• Demonstrated ability to build and influence strategic relationships with regulators, DNOs, ICPs, customers and other key industry stakeholders.
• Excellent communication, negotiation and presentation skills, with the ability to engage effectively at executive and external stakeholder level.
• Proven leadership experience in building and developing high-performing teams, fostering accountability, continuous improvement and a strong safety-first culture.
• Commercially astute with strong financial planning, budgeting and performance management experience.
• Proficient in Microsoft Office applications and CRM/business management systems.

At E.ON, we recognise and reward talent with a comprehensive benefits package, including:

26 days holiday plus bank holidays each year

Company Car or car cash allowance

Private Medical Cover for you and your immediate family.

Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)

Excellent parental leave allowance

Access to our award-winning Flexible Benefits package, including the option to buy up to 10 additional holiday days per year

Exciting career development opportunities, with open-access talent networks that support learning, skill-building, and career progression at every stage

• Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds
• Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
• Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024 We’re open to discussing how flexibility can work for you.
• Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture.
• Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
• Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
• Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.