Job Description

Reporting to: COO / CFO

Direct Reports: 3 HR Generalists, 1 Internal Communications Specialist

The Head of HR Operations at Leads.io is a senior leadership role with a strong operational focus. You will be responsible for building and running a reliable, scalable HR function across our international business, while also helping shape the company’s long-term people strategy.

This role requires a hands-on leader who is comfortable switching between day-to-day execution and big-picture thinking. You’ll work closely with the COO, support managers across the business, and ensure that our people processes are both professional and practical as we continue to grow.

Core Areas of Responsibility

HR Operations & Ownership

You are ultimately responsible for making sure HR runs smoothly across all countries. This includes overseeing the full employee lifecycle, from hiring and onboarding to performance management and offboarding.

You will:

• Ensure HR processes are consistent, efficient, and scalable across all regions (NL, UK, Germany, France, Denmark, Canada)
  
• Own and improve our HR systems (HiBob), focusing on data quality, automation, and reporting
  
• Oversee payroll, contracts, and compliance with local labor laws
  
• Keep a close eye on HR data and provide insights to support management and board-level decisions
  
• Lead performance management and support Learning & Development initiatives
  
  

This is not a purely strategic role, you are expected to stay close to the detail and step in where needed.

Business Partnering & Team Support

You act as a senior HR partner for managers across the business (below MT level), helping them deal with people-related challenges in a practical and professional way.

You wll:

• Coach and support managers on topics like performance, team dynamics, and employee challenges
  
• Help ensure consistent and fair people management across teams
  
• Oversee internal communications to keep employees informed and aligned
  
• Lead the annual engagement survey and turn results into clear, actionable improvements

Strategy & Executive Collaboration

Together with the COO, you will help define how the people function supports the company’s growth.

You will:

• Develop scalable HR policies and frameworks as the company grows internationally
  
• Help shape the overall people strategy, balancing structure with flexibility
  
• Build and maintain a competitive compensation and benefits approach
  
• Advise on organizational design and team structure as we scale
  
  

While you contribute at a strategic level, you remain closely involved in execution.

Requirements

• Experience: Strong background in a senior HR role, ideally having grown from an operational role into a broader leadership position
  
• Hands-on mindset: Comfortable operating both strategically and operationally in a scaling company
  
• International experience: Familiar with multi-country HR environments, including payroll and labor law
  
• Systems & data: Experienced with HRIS platforms (preferably HiBob) and using data to drive decisions
  
• Communication: Clear, direct communicator who can work effectively with both senior leadership and operational teams

Benefits

What’s in it for you?

• Competitive salary
• 25 holidays per year

• 32-40 hours per week
• Hybrid working/working from home allowance
• An open and inclusive culture that fosters personal growth and initiative
• Knowledge sessions hosted by internal and external experts
• Daily lunches at the office
• Provided equipment (Macbook, mouse/keyboard)
• Access to mental health support through OpenUp is offered anonymously and without cost
• The opportunity to work fully remotely for up to a month per year from a location of your choice

Excited? Wait until you see our cultural values!

✨ Trust – At Leads.io, we emphasize accountability and transparency, setting the foundation for genuine partnerships.

✨ Own it – Ownership entails having pride in both your work and yourself. We each aim to take a personal initiative in improving our business, so being the best version of yourself is the best-case scenario for us.

✨ Grow smart – Our vision is to become a global frontrunner in lead generation. We are committed to continually scaling our business whilst also growing as individuals in the process.

✨ Thrive as a team – We believe that teamwork is a key ingredient to obtaining outstanding results. While holding personal work ethics in high regard, we also encourage a working environment that is both social and more enjoyable through teamwork.

Our recruitment process is designed to ensure the best fit. It comprises a phone meeting to discuss qualifications, followed by two interviews for skills and cultural alignment. If successful, we will extend a formal offer. Upon acceptance, you'll embark on your exciting journey with Leads.io.

Ready for your new challenge? Apply now, and we will be in touch with you soon!