Job Description

TotalFusion Platinum (TFP) is the leading premium Health & Wellness destination in the Southern Hemisphere, a world class environment where wellness, performance, and experience meet. We’re seeking a strategic and hands-on Head of Hospitality to lead our food, beverage, and hospitality operations, driving excellence across our Refuel Café, Rooftop Bar, events, and broader hospitality experience.

Your Impact:

As Head of Hospitality, you’ll oversee the full hospitality function at TFP, from daily operations and service standards to team leadership, profitability, and member experience. You’ll shape the culture, elevate the offering, and ensure every interaction reflects our brand’s premium standard.

Key Responsibilities:

• Lead all food, beverage, and hospitality operations across Refuel Café, Rooftop Bar and wellness precinct outlets.
• Educate and support Wellness Members in their journey, ensuring staff are knowledgeable and confident in guiding members through wellness modalities.
• Be actively involved in daily operations, leading by example and providing hands-on support across all service areas.
• Drive team performance through effective leadership, mentoring, and training.
• Uphold a premium standard of service and presentation aligned with TFP’s luxury brand identity.
• Manage financial performance, stock control, supplier relationships, and operational efficiency.
• Oversee menu development, seasonal offerings, and product innovation.
• Ensure compliance with food safety, licensing, and WHS standards.
• Partner with the leadership team to deliver seamless service across events, spa, wellness, and retail experiences.
• Identify opportunities for continuous improvement to enhance guest experience and operational excellence.

About You:

You’re an experienced hospitality leader with a passion for quality, service, and innovation. You thrive in dynamic, premium environments and have a natural ability to unite teams under a shared vision of excellence.

What You Bring:

• Proven leadership experience in hospitality, café, or hotel operations.
• Strong commercial acumen with an ability to manage budgets and optimise profitability.
• Exceptional communication and relationship building skills.
• High attention to detail and commitment to five star standards.
• Creative flair and a love of food, beverage, wellness hospitality.
• Strong organisational and time management skills with the ability to thrive under pressure.
• Proficiency in POS systems, rostering, and inventory management.

The TotalFusion Platinum Experience:

• Work in an architecturally awarded environment featuring cutting edge wellness, fitness, and hospitality facilities.
• Join a culture defined by excellence, innovation, and community.
• Access continuous professional development and leadership growth across the TotalFusion Australia brand.
• Complimentary TFP Membership plus an additional membership for a family member or friend after 12 months.
• Discounts across food, beverage, spa treatments, and retail offerings.
• Collaborate with passionate, purpose driven professionals who set the benchmark for wellness and service.

Experience unparalleled luxury at TFP Newstead, a multi level wellness precinct featuring:

• Refuel Café with fresh, locally sourced produce
• Rooftop magnesium pool and recovery zones
• Infrared, traditional, and cryotherapy suites
• Day and Medi Spa
• High altitude training, climbing, and group fitness studios
• Allied health, nutrition, and concierge medical services
• On site dog daycare, retail, and more

Schedule:

Full time position requiring flexibility, including weekends and public holidays, in line with business operations.

If you’re a leader who lives and breathes hospitality, wellness, and people, and you’re ready to elevate every guest experience to premium, we want to hear from you.

Applicants must hold Australian citizenship or permanent working rights.