Job Description

General information

Entity

About Indosuez Wealth Management in Asia
Indosuez Wealth Management has a solid foundation in Asia as a pioneering bank with more than a century old heritage, when Banque de l'Indochine opened its historic offices in Hong Kong and Singapore. From these two locations, branches of
CA Indosuez (Switzerland) SA, almost 220 highly specialised wealth managers combine their knowledge of the region with the vast opportunities provided by the global network of Indosuez Wealth Management and the Credit Agricole group.

By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.

Reference

2026-111841

Publication date

22/04/2026

Business type

Types of Jobs - Administration / Facilities Management

Job title

Head of Hong Kong Branch Operations M/F

Contract type

Permanent Contract

Expected start date

01/07/2026

Management position

Yes

Job summary

Outline of the Position:

The Head of Hong Kong Branch Operations is responsible for overseeing the logistics, IT/SECU team, and facility management administration within the COO's Hong Kong office organization. This role requires the incumbent to remain informed about projects impacting the Hong Kong branch and to provide assistance as necessary. The Head of Hong Kong Branch Operations also reports on these functions to the Chief of Staff, Asia Chief Operating Office.

Key Responsibilities

• Oversee IT services (infrastructure, cybersecurity, digital initiatives) in compliance with regulatory requirements.
• Manage and forecast IT and Facilities Management budgets.
• Analyze, escalate, and report IT incidents as necessary.
• Oversee and manage strategic and regulatory project development and delivery within allocated budgets.
• Coordinate with Asia and Head Office stakeholders on strategic initiatives and escalated issues.
• Monitor SLAs and service provider performance.
• Manage outsourcing contracts within Head Office guidelines, including but not limited to Azqore and CACIB.
• Enhance functional and economic efficiency by optimizing organization and resources while limiting operational risks.
• Implement process automation to improve client service quality and team productivity.
• Ensure procedures are implemented and regularly adjusted to meet organizational needs.
• Provide information to Statutory Auditors.
• Ensure compliance of processes and procedures with regulations and bank controls.
• Responsible for bank premises and facilities logistics.
• Prepare reports and maintain an updated DCOO dashboard.
• Monitor staff performance and conduct annual appraisals and interviews.

Control Responsibilities

• Adhere to internal processes, directives, and regulations.
• Ensure all permanent controls within the activity area are correctly executed.
• Identify and manage compliance risks within the scope of responsibility.
• Identify dysfunctions and raise alerts following standard processes.
• Participate actively in relevant committees and meetings.
• Proactively escalate issues to management as appropriate.

Position location

Geographical area

Asia, Hong Kong

City

29th Floor, Two Pacific Place, 88 Queensway, Admiralty Hong Kong Hong-Kong

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

University degree holder

Level of minimal experience

11 years and more

Experience

Experience in managing projects, IT infrastructure, cybersecurity and facility management administration.

Required skills

• Proactive, self-motivated, and able to propose process enhancements.
• Strong analytical skills and independent judgment.
• Innovative problem solver, able to drive effective resolution.
• Ability to balance business needs with control requirements.
• Strong communication and interpersonal skills.
• Excellent leadership and team management abilities.

Technical skills required

• Strong knowledge of the regulatory environment in the financial services industry.
• Good understanding of private banking functions and procedures.

Languages

Proficiency in written and spoken English and Chinese.