Job Description

The Head of Health Transformation will lead the strategic transformation agenda for the Asia Health Business, driving innovation, operational excellence, and cultural change to achieve sustainable growth and improved health outcomes across the region. This role will ensure alignment of transformation initiatives with organizational goals, leveraging technology, data, and process optimization to deliver measurable impact.

As part of a newly established Regional Health Team in Asia, this role will work across multiple functional areas and multiple markets, to deliver impact and real business value. The Team will support the local business units to leverage, enhance and accelerate their existing capabilities to implement and execute prioritized health initiatives, whilst minimizing disruption.

Position Responsibilities:

• Strategic Leadership
  • Define and execute the regional health transformation roadmap in alignment with the organization’s vision and strategic priorities.
  • Partner with senior leadership to identify opportunities for operational improvement, digital innovation, and organizational agility.
  • Partner with key business units to execute prioritized strategic health initiatives.
• Change Management
  • Design and implement change management strategies to ensure smooth adoption of new processes, technologies, and cultural shifts.
  • Act as a champion for transformation, fostering a culture of continuous improvement and innovation.
• Program Management
  • Oversee major transformation programs, ensuring delivery on time, within scope, and budget.
  • Establish governance frameworks, KPIs, and reporting mechanisms to track progress and impact.
  • Lead overall health transformation programme with prioritized business units and key stakeholders across in-scope markets.
• Stakeholder Engagement
  • Collaborate with internal and external stakeholders, including government bodies, healthcare providers, and technology partners.
  • Communicate transformation goals and progress effectively across all levels of the organization.
• Digital & Data Enablement
  • Drive digital health initiatives, leveraging data analytics and emerging technologies to enhance patient care and operational efficiency.
  • Ensure compliance with data privacy and regulatory standards across all transformation projects.

Required Qualifications:

• Bachelor’s degree in Business, Healthcare Management, or related field; MBA or equivalent preferred.
• Minimum 15 years of experience in transformation, strategy, or operations within healthcare or related industries.
• Proven track record of leading large-scale change initiatives in complex, multi-country environments.
• Strong leadership and influencing skills.
• Expertise in change management, digital transformation, and process optimization.
• Excellent communication and stakeholder management abilities.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Hybrid