Job Description

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

OnsiteScottsdale

This is an onsite role based at Nextiva’s Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.

In-Office Expectation: This role is expected to work onsite four days per week. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

Nextiva is building a next-generation, AI-powered Go-To-Market (GTM) Enablement function to transform how revenue teams operate in high-velocity SMB and Mid-Market environments.

We are seeking a Head of GTM Enablement to architect and lead this evolution. This leader will work cross-functionally across Product Marketing, Revenue Leadership, Sales Enablement, and Operations to build a connected, performance-driven GTM enablement system that delivers actionable guidance directly within seller workflows. This role complements and amplifies existing Product Marketing, Learning & Development, and Revenue Operations functions by ensuring GTM strategy is consistently operationalized within frontline revenue workflows.

This role expands the traditional scope of enablement by combining AI-powered workflow guidance, GTM operationalization, and performance-driven execution. You will design and scale a system that drives measurable improvements in pipeline conversion, accelerates sales readiness, and ensures consistent, high-quality execution of our GTM strategy.

What You’ll Do

Build a Performance-Driven Enablement System

• Design and operationalize a modern enablement ecosystem that embeds directly into seller workflows
• Shift enablement from event-based training to continuous, in-the-flow performance support
• Establish clear metrics tying enablement to revenue outcomes (conversion, cycle time, win rates)

Drive Sales Readiness & Execution Excellence

• Enable SMB and Mid-Market sellers to run effective discovery, articulate differentiated value, and navigate objections with confidence
• Continuously improve seller effectiveness and pipeline conversion through data-driven insights

Translate Strategy into Sales Execution

• Partner with Product Marketing and Revenue teams to translate positioning and go-to-market strategy into actionable seller guidance, discovery frameworks, competitive differentiation, and deal support tools
• Ensure consistent messaging and execution across all customer-facing teams

Lead AI-Powered Enablement Innovation

• Build and scale AI-enabled workflow guidance tools that help sellers access the right messaging, insights, and resources at the moment of need
• Develop real-time knowledge systems that help customer-facing teams access accurate, up-to-date information within their daily workflows
• Partner cross-functionally with AI Ops and Product to define and build the underlying knowledge infrastructure

Enable High-Velocity Product Launches

• Support rapid release cycles with scalable enablement strategies that keep pace with bi-weekly product updates
• Complement traditional training approaches with continuous, in-workflow reinforcement and real-time guidance

Drive Cross-Functional GTM Alignment

• Drive alignment in a cross-functional operating model across Enablement, Product Marketing, Revenue Operations, and AI Enablement stakeholders
• Foster a culture of speed, clarity, accountability, and continuous improvement

What You Bring

• 8–12+ years of experience in Sales Enablement, Product Marketing, or GTM Strategy
• Proven success in high-velocity sales environments (SMB and Mid-Market)
• Experience in SaaS, UCaaS, CCaaS, or CX platforms strongly preferred
• Demonstrated ability to drive measurable improvements in conversion rates and sales performance
• Track record of translating strategy into scalable execution
• Strong cross-functional leadership and stakeholder alignment skills
• Experience with (or strong curiosity for) AI-driven tools and enablement systems

What Success Looks Like

• Enablement is embedded in daily seller workflows and consistently adopted across teams
• Measurable improvements in pipeline conversion, sales velocity, and win rates
• Rapid and effective adoption of new product releases
• Clear, sustained alignment between Product Marketing strategy and Sales execution

Why This Role is Different

• You will help evolve enablement from periodic program delivery to continuous, in-workflow seller support
• You will leverage AI to scale impact
• Your work will directly influence revenue outcomes and company growth

This is a rare opportunity to redefine how GTM Enablement operates in an AI-first, high-velocity environment and to build a function that materially impacts how revenue is generated at scale.

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• 🍏 Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• 💼 Insurance: Life, disability, and supplemental indemnity plans
• ⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• 💰 Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• 🤸‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
• 🌱 Growth: Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS

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Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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