KEY RESPONSIBILITIES:
Define and execute the Groups and SACCO Banking strategy in alignment with Retail Banking objectives to drive growth, revenue, and segment profitability.
Expand and deepen relationships with Groups, SACCOs, cooperatives, and related institutions to enhance portfolio value and customer lifetime engagement.
Lead the design and delivery of tailored financial solutions ensuring competitiveness, compliance, and alignment with evolving customer needs across the Groups and SACCO Banking lifecycle.
Monitor market trends, customer insights, and emerging opportunities to position the segment as a leader in financial inclusion and innovation.
Oversee portfolio performance management, including target-setting, analytics, arrears management, and implementation of initiatives to optimize returns.
Build and sustain strategic partnerships with government agencies, NGOs, private sector actors, regulators, and industry bodies to support market expansion and segment advocacy.
Drive customer experience excellence by ensuring effective service level agreements and seamless coordination across value-chain stakeholders.
Lead, mentor, and develop the Groups and SACCO Banking team, fostering a performance-driven culture anchored on innovation, accountability, and customer focus.
Ensure efficient planning and utilization of resources to support business delivery, capability development, and operational effectiveness.
Strengthen governance, risk management, and compliance by identifying key risks, reviewing audit outcomes, enforcing controls, and ensuring adherence to regulatory and internal standards.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
Experience
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization.
The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region.
KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
