Job Description

Head of Global ChainsShanghai、Kowloon、Shenzhen、SingaporeFull-timeDomestic services - Hotel / Catering / EntertainmentResponsibilitiesKey Responsibilities
1. Strategic Partnership Management
① Develop and execute end-to-end partnership strategies for global hotel chains, including contract negotiations, revenue optimization, and product integration .
② Manage the full lifecycle of partnerships, from onboarding new chains to optimizing existing relationships, ensuring alignment with DIDA’s business goals.
③ Act as the primary point of contact for senior executives at partner organizations, driving strategic discussions and resolving complex issues.
2. Revenue Growth & Market Expansion
① Identify opportunities to increase market share and revenue through strategic initiatives, such as exclusive promotions, loyalty programs, and joint marketing campaigns .
② Analyze market trends, competitor activities, and customer behavior to recommend data-driven strategies that enhance partner performance and customer satisfaction .
③ Collaborate with the Product team to develop customized solutions (e.g., dynamic pricing, inventory management tools) that address partners’ unique challenges
3. Cross-Functional Collaboration
① Work closely with Marketing, Operations, and Technology teams to deliver seamless partner experiences, including content optimization, campaign execution, and system integrations .
② Coordinate with regional teams to ensure localized strategies align with global objectives, particularly in key markets like APAC, Europe, and North America.
4. Performance Tracking & Reporting
① Monitor key performance indicators (KPIs) such as revenue growth, partner satisfaction, and market share, providing regular updates to senior management.
② Prepare and present quarterly business reviews (QBRs) to partners, highlighting achievements, challenges, and future opportunities .
5. Team Leadership & Management
① Lead and mentor a team of account managers and analysts to build and maintain long-term relationships with global hotel chain partners.
② Set clear performance objectives, monitor progress, and provide actionable feedback to ensure team accountability and growth .
③ Foster a culture of collaboration, innovation, and continuous improvement within the team.QualificationsQualifications & Requirements
1. Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field. A Master’s degree is preferred.
2. Minimum 8 years of experience in the hospitality industry, with at least 5 years in a leadership role managing global hotel chain partnerships (OTA, TMC, or hotel corporate experience is strongly preferred) .
3. Strategic Thinking: Proven ability to develop and execute long-term partnership strategies that drive mutual value.
4. Data-Driven Decision Making: Proficiency in analyzing market data, financial metrics, and customer insights to inform strategy .
5. Cross-Cultural Communication: Exceptional interpersonal skills to navigate diverse international markets and build trust with stakeholders at all levels.
6. Project Management: Track record of delivering complex projects on time and within budget, leveraging tools like MS Project
7. Technology Savvy: Familiarity with GDS systems, CRM platforms (e.g., Salesforce), and hotel distribution channels (e.g., direct connect, XML) .
8. Fluent in English and Mandarin (written and verbal), with the ability to communicate effectively in cross-cultural environments.
9. Willingness to travel internationally (up to 30% of the time) to meet partners and attend industry events. Apply