A fast growing SaaS company is seeking a Head of Account Management to lead and scale a high performing global AM organisation. This is a high impact leadership role owning retention, expansion, and long term customer value across a diverse portfolio of strategic clients. You will build the playbooks, processes, and performance culture that turn post sales into a core revenue engine.
This role is ideal for a proven AM or CS leader who thrives in fast paced environments, enjoys building teams and systems from the ground up, and knows how to create an exceptional customer experience while driving measurable commercial outcomes.
• Lead and develop a global team of Account Managers across multiple customer segments
• Own retention, expansion, renewals, and revenue growth across hundreds of key customers
• Build scalable processes, playbooks, and methodologies that elevate AM performance
• Partner with product, support, and sales to create a unified customer lifecycle
• Step in as an executive sponsor for strategic accounts when needed
• Establish KPIs, dashboards, and forecasting models that guide operational excellence
• Hire, coach, and grow high performing AM talent as the function scales
• Build rigorous QBR, value realisation, and adoption frameworks
• Influence GTM strategy through customer insights and data driven recommendations
• Experience leading AM or Customer Success teams in a SaaS environment
• Proven track record driving expansion, renewals, and NRR improvement
• Strong operational instincts with the ability to build structure at speed
• Excellent executive presence and communication skills
• Comfort working directly with enterprise level customers
• Passion for developing people and building high trust teams
• Ability to thrive in a high growth, high accountability environment
• Strategic thinker who is equally comfortable being hands on
• Join a hyper growth SaaS company with global reach
• Build and scale an AM organisation from a strong foundation
• High ownership role with direct impact on revenue and customer success
• Remote first culture with high trust and autonomy
• Opportunity to work closely with a visionary leadership team that values speed, clarity, and results
RemotePeople is an international recruitment agency and Employer of Record (EOR) that simplifies global hiring. We empower businesses to recruit, hire, pay, and manage top talent in over 150 countries without the need to set up a local entity.
Our unique Recruitment + EOR solution combines expert talent sourcing with seamless international employment, handling everything from compliance and payroll to local HR. We eliminate the complexities of global expansion, allowing you to build your team with confidence and speed.
Our Core Services
👥 International Recruitment Agency
Leverage our in-house recruitment team to source, attract, and vet top talent globally. We don’t outsource—our dedicated recruiters work directly with you to find the right candidates.
🌍 Employer of Record (EOR)
Compliantly hire employees in 150+ countries while we manage all local legal and HR responsibilities.
💸 Global Payroll & Benefits
Offer accurate, multi-currency payroll and competitive, locally-compliant benefits packages for your team.
✍️ Contractor Management
Onboard, manage, and pay international contractors in full compliance with local worker classification laws.
🔍 Comprehensive Background Checks
Conduct thorough and compliant background screenings on candidates to ensure trust and security.
The Framework for Confident Global Hiring
🛡️ Unwavering Compliance
Our local HR and legal experts ensure your hiring practices are fully compliant, reducing risk in every market.
🔒 Ironclad IP & Data Security
We safeguard your intellectual property and sensitive employee data with enterprise-grade security protocols.
🤝 Transparent Partnership
Enjoy clear, straightforward pricing and processes—no hidden surprises.
💰 Guaranteed Payroll Accuracy
Build trust and loyalty with reliable, on-time payroll for your global team.
