Job Description

At Citizens, we're more than bank and here you'll experience new things, create new opportunities, think beyond your role and make and impact!

The Head of Fraud Prevention and Governance is responsible for defining, governing, and continuously improving the enterprise fraud control environment. This role ensures that fraud policies, standards, and operational practices are effective, compliant, and consistently executed across lines of business while enabling scalable prevention strategies and strong customer outcomes. The role will provide expertise and framework for implementing AI capabilities including partnership in the development of detailed standard operating procedures. The role consults across Fraud and Claims and the Enterprise on fraud risks and prevention recommendations.

This leader partners closely with Fraud Operations, Fraud Strategy, Product and Channel Leaders, Risk Management, Compliance, Technology, and Legal to translate regulatory and risk expectations into practical, operationally sound fraud prevention procedures and governance frameworks. The role plays a critical part in strengthening the first line of defense, preventing fraud, improving control maturity, and supporting regulatory readiness in a complex, evolving fraud landscape. Strong collaboration skills and an advanced fraud typology expertise is required for the role.

Most Importantly, as part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

Primary responsibilities and competencies include

• Assessing fraud risk across the banks' products and services, ensuring appropriate fraud prevention controls are embedded in business changes and initiatives

• Strong leadership skills, has demonstrated an ability to meet or exceed performance indicators

• Strong process skills, knows how to influence a streamlined, well-governed process that will reliably execute consistent outcomes.

• Applies in-depth understanding of the business dynamics of own department/district integrates within the division.
• Influences others internally and externally, including senior division leaders, vendors or regulators.

• Identifies and resolves complex fraud-related multi-dimensional business problems

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • 5+ Years Fraud Prevention in Financial Services or other industries
  • Associates or Bachelor's Degree

• Preferred Qualifications

  • 7+ Years Fraud Prevention in Financial Services
  • Bachelor's Degree

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F, 8-5

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.