About the Role

This is a senior, influential role at the heart of our fraud function, with accountability for shaping how Virgin Media O₂ understands, anticipates and prevents fraud. As Head of Fraud Insight & External Partnerships, you’ll lead the insight capability across fraud, using data, analytics and industry intelligence to stay ahead of emerging threats and protect our customers and business.

You’ll build and lead a high-performing team that turns complex data into clear, actionable insight. Working closely with senior leaders and external partners, you’ll drive proactive fraud prevention, strengthen automated and investigative controls, and ensure insight is embedded across the organisation. You’ll also play a key role in industry collaboration and education, helping colleagues and customers understand fraud risks and how to stay safe.

Who we are

At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage.

We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.

Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places.  

You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person.

That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.

Accessible, inclusive and equitable for all 

We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business.

Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.

When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.

Must Haves

• Significant experience leading fraud insight, analytics or intelligence functions within a complex organisation

• Strong expertise in analysing large, complex data sets using advanced analytical and statistical techniques

• Proven people leadership experience, including setting direction and building high-performing teams

• Deep understanding of fraud risks, controls and prevention strategies across multiple fraud types

• Ability to translate complex analysis into clear, actionable insight for senior and non-technical stakeholders

Nice To Haves

• Experience working with external industry bodies, aggregators or cross-sector fraud partnerships

• Hands-on experience with tools such as SQL, Python, R, Power BI or Tableau

• Knowledge of telecoms, financial services or large-scale consumer environments

• Experience shaping customer or colleague fraud education initiatives

• Exposure to horizon scanning or future-state fraud and technology research

What's in it for you?

We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.

And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.

Next Steps

If this feels like a place where you can belong, we’d love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment.

We’ll also ask about any adjustments you might need, and we’ll do our best to make them happen.

We review applications and interview throughout the advert window, so it’s worth applying sooner rather than later. If you’re offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.