Job Description

Principal Accountabilities

• Manage the Customer Touch Points strictly as per SLA with reduced error rates.
• Ensure end-to-end compliance with foreign exchange regulations issued by Bangladesh Bank specially GFET guidelines, FERA Acts & Group AML Guidelines.
• Ensure the highest level of support to meet ongoing business needs. To ensure Business Continuation during contingency situations
• Engage with clients through regular visits to provide regulatory guidance, address concerns, and enhance smooth customer experience which supports business growth.
• Understand & implement the needs and requirements of the internal customers.
• Demonstrates a strong commitment to coaching and developing the team towards continual performance improvement
• Enhance staff retention and implement active Talent Management and ensure continuous development of succession plans.
• Contribute towards staff development, morale and uninterrupted processing.
• Ensure meeting HSBC internal control standards in line with group policy and maintain awareness of operational risk and minimize the likelihood of its occurring.
• Ensure the timely implementation of internal and external audit points together with any issue raised by auditors.
• Contribute to maintaining a high level of efficiency, productivity and accuracy in processing in order to contribute to maximizing the bank’s profit and minimizing the cost.
• Lead and develop a high-performing team, fostering a culture of accountability, control, and operational excellence.

Experience, Skills and Qualifications

• Bachelor’s degree from a reputed public/ private university
• Strong leadership experience and capability, as a positive role model with the ability to lead, motivate and develop individuals within a large team.
• In depth understanding of Central Bank’s guidelines/circulars, internal control requirements and core banking operations.
• Experience in domestic and cross-border transaction processing in line with local policies and regulatory reporting would be considered as an added advantage.
• Experience in a large, complex organisation in banking or financial services.
• Excellent stakeholder relationship management and influencing skills.
• Ability to analyse complex issues and to identify and assess the long-term, strategic implications for the Bank and its customers.
• Experience managing and mitigating operational risk effectively.
• Proficiency in MS Office applications, particularly MS Excel.
• Able to prioritize work and take supervised decisions.