Job Description

Job Title: Head of Finance Shared Services

Location: Lisbon or London (Hybrid)

Contract: Full time, Permanent

About us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

Opened in 2025, our Lisbon Regional Operation Center has grown to over 50 employees within less than ten months, with ambitious plans to expand to 300 employees by 2027.

About the Role

We are seeking a Head of Finance Shared Services to lead this function, with responsibility for global Order to Cash (O2C) and Accounts Payable (P2P) operations.

This role will oversee approximately 25–30 FTE and will be accountable for:

• Billing accuracy and revenue integrity
• Working capital performance
• CRM → ERP data and control integrity
• Global O2C operations across multiple jurisdictions
• Accounts Payable and supplier payment processes
• Shared services consolidation across business units

While the role will ensure operational excellence across finance processes, it will also play a key role in driving the ongoing transformation and consolidation of finance operations across Cyncly’s business units, working closely with Finance, RevOps, Technology and Systems teams.

Key Responsibilities

1. Global Order to Cash Leadership

Lead the global O2C function across multiple business units and jurisdictions including:

• Invoicing (~50,000 invoices per month)
• Cash Application
• Collections
• Customer account management

Responsibilities include:

• Ensuring accurate and timely invoicing across 13 countries
• Driving improvements in DSO, collections effectiveness and cash predictability
• Managing collections strategies across SMB, mid-market and enterprise customers
• Implementing effective dunning strategies for churn-risk and delinquent accounts
• Managing credit exposure across enterprise accounts
• Acting as the senior escalation point for complex billing and collection issues
• Ensuring strong operational control across high-volume billing environments

2. Accounts Payable & P2P Operations

Lead the global Accounts Payable function, processing approximately 2,000 invoices per month, ensuring efficient and controlled supplier payment processes.

Responsibilities include:

• Overseeing invoice processing, validation and posting
• Ensuring robust 3-way match controls
• Managing weekly and ad hoc supplier payment runs
• Maintaining strong supplier relationships and query resolution processes
• Driving process standardisation across entities
• Supporting working capital optimisation through effective payables management
• Identifying and implementing automation opportunities within P2P processes

3. Revenue Integrity & Revenue Recognition Alignment

Work closely with the controllership and revenue accounting teams to ensure operational processes support compliance with ASC 606 / IFRS 15.

Key responsibilities include:

• Ensuring billing structures align with contractual revenue arrangements
• Supporting accurate invoicing across multi-element SaaS contracts
• Ensuring renewals, amendments and expansions are correctly reflected in billing systems
• Partnering with Revenue Accounting on revenue recognition inputs and controls
• Supporting audit readiness across revenue processes

4. Working Capital & Cash Management

Own operational delivery of working capital performance.

Responsibilities include:

• Driving improvements in DSO and collections performance
• Supporting weekly cashflow forecasting alongside FP&A and Treasury
• Providing accurate short-term collections forecasts
• Monitoring actual collections vs forecast and explaining variances
• Identifying emerging cash risks and driving mitigation actions
• Managing aged receivables and credit exposure across customer segments

5. CRM → ERP Controls & Systems Integrity

Ensure robust controls governing the flow of commercial transactions from CRM through to ERP.

Responsibilities include:

• Ensuring complete and accurate handoffs between CRM and ERP platforms
• Guaranteeing that all closed-won opportunities are invoiced correctly
• Ensuring billing reflects contractual and commercial terms
• Supporting governance across systems such as Salesforce and NetSuite (or equivalent CRM / ERP platforms)
• Partnering with Revenue Operations and Systems teams to improve automation and data integrity
• Establishing scalable controls across CRM → ERP processes

6. Shared Services Transformation & Consolidation

Cyncly is currently consolidating finance operations across four business units.

The Head of Finance Shared Services will play a key role in building and scaling the group’s shared services operating model.

Responsibilities include:

• Migrating and standardising finance processes from BU-level teams into shared services
• Harmonising billing, collections and AP processes across entities
• Supporting the systems harmonisation roadmap across CRM and ERP platforms
• Driving standardisation of policies, controls and reporting
• Leveraging automation and AI-assisted tools to improve efficiency and scalability
• Supporting the long-term consolidation roadmap for finance operations

7. Governance, Risk & Controls

Ensure the finance shared services organisation operates within a robust governance framework.

Responsibilities include:

• Supporting the implementation and operation of SOX or SOX-ready control frameworks
• Maintaining strong internal controls across O2C and P2P processes
• Supporting external audit processes and audit readiness
• Managing relationships with external auditors where relevant
• Establishing credit risk frameworks across SMB and enterprise customers
• Implementing fraud prevention controls within finance operations

8. Global Finance Operations

Given Cyncly’s international footprint, the role will also oversee:

• Multi-currency billing and collections
• FX exposure considerations within billing and cash application
• Intercompany billing processes
• Cross-entity reconciliation across the group

9. Leadership & Team Development

• Lead and develop a team of approximately 25–30 finance professionals
• Create a high-performance shared services culture
• Develop strong leadership capability within team managers
• Build scalable organisational structures as the business grows
• Establish clear KPIs and accountability frameworks across teams

Candidate Profile

• 10–15 years’ experience in finance operations or shared services leadership
• Strong experience managing Order to Cash functions at scale
• Experience operating within SaaS or recurring revenue environments
• Familiarity with ASC 606 / IFRS 15 revenue recognition frameworks
• Experience working with ERP and CRM platforms such as NetSuite, SAP, Oracle or Salesforce
• Proven experience implementing or operating within SOX or equivalent control frameworks
• Experience managing multi-entity and multi-currency finance operations
• Track record of leading teams of 20+ FTE
• Experience supporting finance transformation or shared services consolidation
• Strong stakeholder management across Finance, Sales, RevOps and Technology

Success Measures (First 12–18 Months)

• Improvement in DSO and collections performance
• Improved forecast accuracy on cash collections
• Reduction in billing errors and revenue leakage
• Stabilised CRM → ERP revenue controls
• Standardised O2C and P2P processes across business units
• Strengthened control framework and audit readiness
• Measurable efficiency gains through automation and process improvement

Working for us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills — and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone — from every background — to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in — come join us.