Job Description

Octopus Energy Services is spearheading the transition to greener, cheaper energy through the installation of in-home technologies - from smart meters and EV chargers to low carbon heating, home batteries, solar, and beyond. We deliver smart, low-carbon solutions for our customers in one of the fastest-growing sectors in the UK.

We’re looking for an experienced and engaging people leader to head up our field operations across the North of the UK. You’ll lead a large, high-performing team responsible for delivering exceptional customer experiences through the installation of low carbon technology, while driving performance, quality, and continuous improvement at scale.

Reporting into the Operations Director, you’ll own the end-to-end delivery of installations in your region; ensuring operational excellence, identifying opportunities to improve how we work, and helping us scale sustainably as demand continues to grow.

If you’re someone who thrives in a fast-paced environment, enjoys getting close to the detail while thinking strategically, and is passionate about leading large teams to do their best work, we’d love for you to read on..

What you'll do

• You’ll be in charge of a large team of talented Engineers, Area Managers & Regional Managers, driving the installation of green tech. Your goal is to make sure every install is smooth and professional, leaving our customers thrilled with their experience. You don't need to have experience managing field-based teams, what we really care about is a genuine passion for leading people, a fantastic understanding of our Octopus ways of working and the passion to delight our customers.
• Our customers are the core of what we do. You’ll work closely with other teams to ensure that every install reflects our high standards of customer care. If something goes wrong, you’ll jump in, figure it out, and make it right.
• You’ll be more than a manager - you’ll be a mentor, helping your team grow and coaching them to be their best
• As we grow, so will the scale of our operations. You’ll design and refine installation processes, making sure we’re working efficiently and keeping standards high continuously.
• You’ll oversee the day-to-day operations, ensuring everything runs smoothly, safely, and on time. That means tackling scheduling, workforce planning, and making sure health and safety protocols are always followed, allowing us to be the best we can be for our customers

What you'll need

• To be an experienced leader: You’ve got a solid background leading teams in a customer-facing role. You know what it takes to manage people while still keeping the customer at the heart of everything.
• To provide excellent customer service: Great service isn’t just something you talk about - you live it. You’ve got a natural ability to put yourself in the customer’s shoes and ensure we deliver a positive, seamless experience every time.
• Problem-solver You love a challenge. When problems arise, you’re the person who can figure out a solution quickly and effectively.
• To be people-focused: You know how to bring out the best in your team. Whether it’s guiding them through challenges or helping them grow, your leadership style is all about support and development.
• Adaptability: Things change fast around here, and we need someone who thrives in a dynamic environment. Flexibility and the ability to pivot are key.
• Commercial acumen and strategic thinking: You are commercially minded and can make sound business decisions in a fast paced environment
• Strong stakeholder management: You manage stakeholder relationships effectively across different corners of the business
• Analytical mindset: You are comfortable with large data sets and consistently leverage them to inform your decisions
• Willingness to travel: You'll be required to travel to various sites whether that be to visit an install onsite or just meet your team

💚 Why else you'll love it here 💚
• 💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!• 🎉 Octopus Energy Group is a unique culture An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024 Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership• 🎁 Visit our UK perks hub - Octopus Employee Benefits
If this sounds like you then we'd love to hear from you. 🚀
P.S. Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at talent@octoenergy.com and we’d love to help!
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.