Job Description

Responsibilities

People Development & Team Management

• Participate in the recruitment, selection, and onboarding of new team members
• Provide daily supervision, coaching, and support to the sales team.
• Organize and lead daily morning briefings and team communication sessions.
• Drive team engagement and support the achievement of individual and store sales objectives.
• Assess team performance and identify high-potential talent.
• Create and implement individual development plans and performance improvement plans when required.
• Conduct monthly touch-base meetings and annual performance evaluations.
• Lead the sales team within assigned métiers and support overall boutique leadership in the absence of other Floor Managers.
• Foster a culture of collaboration, accountability, integrity, and mutual respect.
• Recognize individual and team achievements and celebrate success.
• Promote continuous learning through product knowledge and service excellence training.

Sales & Client Experience

• Maintain a strong and visible leadership presence on the sales floor through Manager on Duty (MOD) coverage.
• Ensure exceptional client experience and embody the Hermès service philosophy.
• Coach teams on clientelling, relationship building, and luxury selling techniques.
• Identify commercial opportunities through weekly business reviews by métier.
• Monitor deliveries, special orders, and key business drivers.
• Take ownership of achieving annual sales objectives for assigned product categories.
  Monitor CRM performance and ensure quality client capture and engagement.
• Build and maintain relationships with top clients and support strategic client initiatives.
• Make key business decisions and oversee store operations during Store Director visits and travel periods.
• Drive cross-selling and maximize opportunities across product categories.

Operations & Compliance

• Ensure all company policies, procedures, and operational standards are consistently implemented and followed.
• Complete Daily Sales Reports accurately and provide qualitative business insights.
• Anticipate staffing requirements and manage scheduling effectively.
• Monitor attendance, vacation planning, and workforce management in partnership with HR and Sales & Service Support teams.
• Support stock management, inventory controls, and operational processes.
• Maintain a safe, compliant, and highly organized boutique environment.
• Ensure accurate execution of audits, stock takes, and operational controls.

Product & Business Management

• Manage assigned métiers/product categories across sales performance, inventory, training, and visual merchandising.
• Analyze sales trends and market opportunities to provide buying recommendations.
• Partner with Visual Merchandising teams to optimize product presentation and support commercial priorities.
• Monitor stock levels, sell-through, replenishment needs, and stock rotation.
• Ensure team members maintain strong product knowledge and effectively communicate Hermès craftsmanship and heritage.
• Identify business opportunities and develop action plans to improve category performance

Measures of success

• Achievement of sales and profitability targets for assigned métiers/product categories.
• Delivery of exceptional client experience, resulting in strong client loyalty and CRM performance.
• Development and engagement of a high-performing team through effective coaching, feedback, and talent management.
• Maintenance of operational excellence, including compliance with company policies, scheduling, reporting, and stock management.
• Effective management of inventory, sell-through, and product availability to support business objectives.
• Demonstration of leadership, integrity, and accountability while fostering a positive and collaborative team culture.

EXPERIENCE

• Minimum 5+ years of experience in luxury retail, premium fashion, hospitality, or a client-focused environment.
• Previous management or leadership experience with responsibility for people development.
• Proven track record of achieving and exceeding sales targets.
• Strong experience in clienteling and relationship management.
• Experience conducting performance reviews, coaching, and talent development.
• Sound understanding of retail operations, inventory management, and visual merchandising.
• Strong analytical skills with the ability to interpret business performance indicators.
• Excellent communication and stakeholder management skills.
• Deep appreciation for luxury service standards and client experience.