Key activities:

• To monitor and manage the delivery of FM related services through an agreed outsourced FM model.
• To assist in the strategic development of the FM outsourcing strategy and selection of future FM supply chain partners.
• To ensure the outsourced FM supplier agreements are appropriately scoped and specified to deliver optimum value to WSP.
• To monitor the financial performance of maintaining and operating the estate working with the Head of Performance to identify cost saving measures.
• To act as the lead representative for all matters relating to change requests.
• To actively identify and implement initiatives that support the improvements to the financial performance of the CRE function.
• Manage and monitor a 5 year rolling capital investment programme including the anticipated life cycle requirements of plant and equipment.
• To prepare annual and interim opex and capex financial forecasts.
• Act as the primary interface for all matters relating to the financial performance of the FM supply chain.
• Undertake benchmarking exercises to establish performance against industry peers
• Compile and use detailed management information from various sources and systems to compile reports that illustrate the performance of the estate and inform future decision making.
• Support integration activities related to M&A activity as and when required.

Contract Management

• To be accountable for the successful operation of the chosen outsourcing strategy and act as lead point of contact on all contract negotiations.
• To ensure all FM service levels are fit-for-purpose - balancing service quality, reliability and cost appropriately and ensuring that KPI, SLA and compliance standards are monitored and maintained.
• To ensure all contract changes are managed and documented in a timely and accurate manner.
• Ensure an effective means of performance management is undertaken with the WSP supply chain and act as WSP primary point of contract for all negotiations.
• Ensure all service partners submit accurate data to compile productive management information to inform future strategy decisions.
• Work with the supply chain to ensure timely and accurate service reports are received in relation to the performance of their contract.
• Work closely with procurement in relation to all changes to contract specification and act as lead representative on behalf of CRE in re-tendering exercises.
• In conjunction with the Regional Facilities Managers, ensure routine meetings are facilitated with all key service partners to review service performance.

Compliance

• To be accountable for the monitoring the legal compliance of all WSP properties across the estate.
• To develop systems, reporting protocols and contractual relationships with WSP’s supply chain to effectively track all aspects of WSP’s statutory compliance and risk exposure.
• To develop, in conjunction with the Regional Facilities Managers, corrective action plans that address any non-conformities in a timely and responsive manner.
• To provide routine reports to the Director of Corporate Real Estate and Head of Workplace on various matters of legal compliance.
• To assess the technical skills of all CRE employee relevant to the requirements of their roles and monitor any exposures or shortfalls in training.
• To work with internal WSP Health and Safety team to ensure compliance across the estate.

Reporting. data and knowledge management:

• To ensure all data and information associated with the operational delivery of WSP’s UK real estate is effectively stored, protected and only accessed by authorised users.
• To maintain a CRE information library with appropriate revision control procedures to enable efficient information sharing.
• Work with Global FM leaders to align IWMS platforms, smart building technologies, data analytics and dashboards to provide robust and practical insights

Other

• Ensure consistently high standards for workplace experience and service excellence.
• Deputise for the Head of Workplace Operations when required to do so.
• Create Standard Operating Procedures (SOPs) and other documentation supporting the operation of the portfolio.

What we will be looking for you to demonstrate...

A qualified candidate will have a thorough understanding of facilities and project management, including the following:

• Detailed knowledge of CRE management best practices, vendor management, contract management, facilities finance operations, budgeting, and relationship management.
• Detailed knowledge of, and experience with, contracts, including knowledge of leases and facilities related agreements.
• Detailed knowledge of CRE compliance activities and requirements.
• Analytical and financial skills necessary to develop and comprehend strategic plans and budgets.
• Experience in preparing and managing operational and capital budgets.
• Ability to simultaneously manage many complex projects on tight programmes.
• Ability to manage through ambiguity and build a strong internal network.
• Proficient with MS Word, MS Excel, MS Power Point Refined interpersonal skills and demonstrated service orientation.
• Detail-oriented with solid problem-solving skills.
• Results-oriented with a desire to learn and support new technologies and processes.
• Effective organisational skills with ability to set priorities manage multiple projects and meet deadlines.
• Ability to effectively interface with all departments of the company in a highly professional manner.
• Technical experience of CAFM/IWMS systems
• Strong communication skills, both written and oral.
  

Education & Experience:

• BA/BS degree in business or CRE management related field or equivalent experience.
• Extensive experience in the facilities management industry and hands-on experience in managing corporate facilities and national outsourced service provider frameworks.
• Membership of IWFM, RICS or similar industry professional body is desirable.
• Good understanding of workplace sustainability and associated accreditations
• Line management experience