Job Description

Are you passionate about driving business growth and leading the expansion of innovative healthcare services across multiple markets? Then we might have just the job for you at Specsavers.

Join Specsavers as our new Head of Expansion and play a pivotal role in shaping the future of our clinical services across Northern Europe.

Your role

As our Head of Expansion, you will lead the strategic expansion of clinical and audiology services across Northern Europe, ensuring alignment between clinical capacity, operational readiness, and commercial objectives.

You will be responsible for designing and delivering scalable service rollouts across our retail network, working closely with clinical, retail, growth, and operations teams to bring new services to market successfully.

Acting as the central link between key business functions, you will drive pilot programmes, manage change across markets, and ensure service expansions are executed efficiently, compliantly, and with a strong customer focus.

Key responsibilities include:

• Lead the expansion of clinical services across the Northern Europe store portfolio, ensuring alignment with business growth ambitions
• Design and implement scalable rollout plans for new clinical and audiology services, balancing customer needs, clinical capacity, operational requirements, and store capabilities
• Act as the key connection point between clinical, retail, growth, and operations teams to ensure seamless collaboration and execution
• Develop and lead pilot programmes, leveraging data and insights to validate approaches before wider implementation
• Create and communicate clear go-to-market plans, including timelines, success metrics, and stakeholder alignment
• Partner closely with retail teams to drive change management initiatives and support successful adoption across stores and markets
• Identify, assess, and mitigate risks associated with service expansions, ensuring compliance with clinical and regulatory requirements
• Monitor performance, track outcomes, and provide senior leadership with regular updates on progress, challenges, and opportunities
• Drive consistency across markets while recognising and adapting to local requirements where necessary

Your new team

You will join the Northern Europe Growth team, a regional function dedicated to identifying and delivering growth opportunities that support our long-term business ambitions. The team brings together a diverse range of expertise across business development, store environment, and property, working collaboratively to drive sustainable expansion and create the foundations for future growth.

Working closely with clinical, retail, operations, and commercial stakeholders across five markets, you will help shape how new healthcare services are introduced and scaled throughout the region. Together, you will drive innovation, improve customer access to services, and support sustainable business growth.

What are we looking for?

We are preferably looking for a candidate with the following competencies:

• Significant experience in business expansion, programme management, strategic operations, or a similar leadership role
• A proven track record of successfully launching and scaling services, programmes, or operational initiatives across multiple locations or markets
• Strong project and change management experience, with the ability to coordinate complex cross-functional initiatives
• Excellent stakeholder management skills and the ability to influence and align senior leaders across diverse functions
• Experience working within healthcare, clinical services, or regulated environments
• Experience operating at the intersection of clinical and commercial functions
• Exposure to retail, healthcare, or customer-facing service environments
• Experience working across international markets or regional organisations

As a person, we believe that you are:

• A strategic thinker who can translate long-term vision into practical execution
• Collaborative and relationship-focused, with the ability to build trust across functions and markets
• Highly organised and comfortable managing multiple priorities simultaneously
• Resilient and adaptable in a fast-paced and evolving environment
• Results-oriented, with strong attention to detail and a commitment to delivering high-quality outcomes
• A confident communicator who can engage and influence stakeholders at all levels

What awaits you upon joining Specsavers

At Specsavers, you'll get more than just a job. You'll join us on a journey to make healthcare services more accessible to everyone.

We offer a highly visible leadership role in an international organisation where innovation, collaboration, and continuous improvement are at the heart of everything we do.

Joining us, you’ll get:

• Competitive compensation and benefits
• Opportunities for professional and personal development
• The opportunity to shape the future expansion of healthcare services across Northern Europe
• A highly strategic role with significant business impact and visibility
• The chance to work with passionate colleagues dedicated to improving customer outcomes

Is this your next step? Then apply today

To apply, please send us your CV. We want to respect your time, so including an application letter is optional. Feel free to apply as soon as possible

Please avoid including any photos or references to your age in your CV. It contributes to a fairer and more unbiased assessment.
We review CV’s and call in for interviews continuously and in standard, our recruitment process consists of a screening, two rounds of interviews including a personality assessment feedback.

Diversity & Inclusion at Specsavers

Specsavers will consider all qualified applicants for employment without regard to race, colour, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other legally protected factor.

In line with our commitment to diversity, equity, and inclusion, we integrate these principles into all aspects of our work, from product development to team building.

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