Job Description

Role Purpose

The MD for the Implementation Center of Excellence (iCoE) is accountable for establishing, scaling, and governing State Street’s high‑capability delivery hub for core client implementation Testing functions across various workstreams in STT Alpha. The MD ensures that the iCoE becomes a strategic capability, reducing vendor dependency, improving cost efficiency, strengthening internal expertise, and enabling predictable client delivery at scale.

Key Responsibilities

iCoE Strategy, Design & Build‑Out

• Lead the end‑to‑end design and multi‑year implementation of the iCoE operating model, including functional scope, hiring strategy, location footprint, and resource mix.
  Transition execution‑heavy work from high‑cost vendors into the iCoE through structured knowledge transfer, scaling internal capability, and reducing dependence on vendors

• Implement the Build‑Operate‑Transfer (BOT) model where appropriate, aligning contractor‑to‑FTE transitions and phasing resource migration strategically.
  Drive FTE vs Contractor ratio strategy, establishing a sustainable talent supply model for PMO, Business Testing, Conversion, and other iCoEs as required

Testing CoE

• The MD will oversee and build leadership capability across Testing functions – STT End to end internal testing, Client Testing, Live client test activities & Automation initiatives

• Accountable for the global strategy, delivery excellence, operating model, and financial performance of enterprise testing services supporting large‑scale client implementations and platform transformations.

• Champion AI‑enabled testing, intelligent defect analytics, and test data management capabilities

• Establish Standard governance, cadence, reporting standards, milestone planning, and dependencies management.
  Drive collaboration and partnerships with other CoEs and Alpha implementation teams to deliver client implementation programs successfully
  Stand up a unified India‑based testing function with SMEs, test leads, and execution teams.
  Manage STT & Client Test phases, defect governance, quality metrics, and regression planning for all Alpha implementations.
  Establish integrated support model with Conversion, Business Integration / Target Operating Model (TOM) Alignment, Environment Management, Alpha Data Services, Governance & Vendor Relations.

• Ensure consistent delivery across front, middle, and back‑office End to end Testing, complex data flows, and integrations.

• Enable OBM (Outcome‑Based Model) transition by linking partner payments to outcomes and making sure that sub-outcomes are delivered in a timely manner with expected quality

People Leadership & Capability Development

• Build and lead a leadership team (VP/AVP layers) across testing domains.

• Establish senior leadership layers within iCoE

• Drive capability building across CoEs, ensuring consistent training and best‑practice adoption.

• Foster a culture of accountability, innovation, continuous improvement, and operational excellence

• Establish career paths, competency frameworks, and succession plans for testing professionals.

• Lead capability build‑out in India and other strategic hubs, including CoE scale‑up and leadership bench strength.

Governance, Reporting & Stakeholder Engagement

• Create and operate iCoE governance structures across program reporting, risk management, productivity metrics, and leadership oversight.
  Represent iCoE progress to senior leadership and participate in recurring strategic governance meetings.

• Provide clear executive‑level reporting on quality, risks, dependencies, and decision points.

• Influence programme design by embedding testing early into discovery, design, and solution architecture phases

• Ensure alignment with the broader GCI and Alpha three‑year strategy, including OBM rollout and partner consolidation.

Operational Efficiency, Productivity & Financial Management

• Achieve targeted cost reductions by shifting work from high‑cost locations to the India hub.
  Improve FTE‑to‑contractor and HCL‑to‑Hub ratios, driving labor arbitrage benefits and operational scalability.
  Drive automation, standardization, tool adoption, reporting quality, and process enhancement.
  Track financials, onboarding flows, hiring dependencies, and realization of OBM milestone payments.

Engage with vendor partners to manage consultants and deliver quality results

Support sales and pre‑sales activities through estimation models, proposals, and client solution shaping

Required Skills & Experience

Experience

• 15+ years in large‑scale implementation, transformation, PMO leadership, or delivery operations in financial services.

• Proven success managing global delivery hubs or Centers of Excellence at scale.

• Demonstrated experience transitioning vendor work in‑house and managing hybrid workforce models.

• Proven track record leading global, complex, client‑facing transformation programmes

• Deep understanding of financial services platforms, data‑heavy architectures, and regulated environments.

• Demonstrated ownership of P&L, operating models, and large global team

Leadership & Execution

• Exceptional ability to build and lead multi‑disciplinary teams across Testing, PMO, Conversion, Product, Data, and Ops.

• Strong stakeholder influence across MD/SVP levels in Operations, Technology, and Client organizations.

Technical & Functional Acumen

• Solid understanding of Front office, middle office and Back office components, implementation workflows, testing frameworks, and data migration models.

Governance & Change Management

• Deep knowledge of PMO governance, risk management, performance metrics, and delivery controls.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement