Job Description

Ticketek Entertainment Group is a Fan Experience Group, powered by digital, data, and technology, and united by a shared purpose — We Partner to Make Life Better Live. With the Fan as our Star, TEG brings together Ticketing (Ticketek, Eventfinda), Entertainment (TEG Live, TEG Sport, TEG Experiences), underpinned by Group capabilities (Ovation, Analytics, AI) to create, promote, and power world-class live entertainment.

We know fans are looking for experiences that turn into the stories they tell for the rest of their lives — the shared connections, the memories that stick and the moments that happen when you live life live.

About the Role

The Head of Enterprise Technology is the visionary architect of TEG’s Digital Employee Experience (DEX). Your mission is to move beyond traditional "break-fix" IT, creating a seamless, secure, and predictive technology journey for our global workforce.

You will lead the transformation of our corporate infrastructure—from onboarding to offboarding—ensuring that TEG’s tech stack is not just a tool, but a competitive advantage. By leveraging data analytics, AI, and a "customer-first" mindset, you will eliminate friction, automate "toil," and ensure our people can do their best work without technology getting in the way.

Requirements

Outcomes to Deliver

• Visionary DEX Leadership Define and execute the "Digital Workplace" roadmap, transitioning the team from a reactive Help Desk to a proactive Service Design unit.
• Predictive Operations & XLA Ownership Analyse ticket trends and system telemetry to engineer root causes out of existence. You will move beyond standard SLAs to Experience Level Agreements (XLAs), measuring success by user productivity and satisfaction.
• AI & Automation Integration Design and deploy AI solutions to handle routine requests 24/7. You will champion the "Automate Everything" mantra, specifically streamlining Identity and Access Management (IAM) for Day 1 readiness.
• Global Infrastructure Excellence Oversee the lifecycle of corporate hardware (macOS, Windows, Mobile) and SaaS platforms (Google Workspace, Slack, Atlassian), ensuring maximum ROI and "Zero-Touch" deployment.
• Security & Resilience Act as the frontline defender for identity and device security. You will maintain a "secure by design" posture and own Backup & Disaster Recovery protocols to ensure operations remain battle-tested.

• Strategic Partnership Build deep relationships with business leaders (Ops, HR, Finance) and manage the vendor ecosystem to ensure technology initiatives solve real-world problems.

Capabilities to Bring

• The Proactive Leader 7+ years in senior IT leadership with a proven track record of leading service-oriented technology organizations.
• Data-Driven Mindset Expert ability to use ITSM data (Jira, ServiceNow, etc.) to drive continuous improvement and demonstrate IT's value to the business.
• Technical Depth Expert-level knowledge of Google Workspace/M365, modern MDM (Kandji/Jamf/Intune), and Identity providers (Jumpcloud/Okta).
• AI Literacy Hands-on experience implementing AI-driven automation or Agentic workflows (including Frontier LLMs like Claude) within a corporate environment.
• Global Fluency Experience managing multi-site or global infrastructure, including an understanding of international compliance (e.g., GDPR).
• Communication Mastery Exceptional ability to translate "tech-speak" into clear business value for executive stakeholders.

Benefits

Here’s a taste of what TEG offers:

• Complimentary event tickets
• Birthday and volunteering leave
• Wellbeing discounts & flu vaccinations
• Paid parental leave & free employee support (EAP)
• Global rewards and recognition
• Learning, development & career pathways
• A diverse, inclusive, and passionate team

Equal Opportunities

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

*Only direct applications will be considered. No recruiters please*