Job Description

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What We'll Bring:

Lead the Visualization Team’s transition to the future-state model—maintaining strong delivery across the existing service portfolio while building scalable standards, governance, and enablement.

What You'll Bring:

Key responsibilities

• 10+ years of overall experience, lead delivery across the current portfolio: presentation enhancements, graphic design assets, video storytelling, Power BI dashboards, and training/workshops.
• Establish a TU-standard Executive Deck Format (templates, patterns, examples) and define lightweight governance for exceptions.
• Establish the Visualization Team as the center of excellence for executive-ready storytelling, improving speed and consistency of enterprise communications.
• Improve operational performance through transparent metrics (turnaround, days open, quality/rework) and a continuous improvement cadence.
• Implement standardization at scale by creating reusable assets and repeatable patterns for the highest-visibility forums.
• Expand training into a broader enablement + self-service program, pairing learning with tooling so teams can complete Level 1–2 work independently.
• Productize data storytelling: establish consistent KPI definitions, reusable dashboard shells, and appropriate governance for recurring dashboards.
• Own the intake and prioritization governance model: service catalog, SLAs, prioritization logic, and escalation paths tied to executive deadlines.
• Improve operational performance through transparent metrics (turnaround, days open, quality/rework) and a continuous improvement cadence.
• Operate with a metrics-driven cadence: publish monthly/quarterly operational reporting on volume, turnaround time, and quality/rework; use insights to manage capacity and expectations.
• Clarify and manage a tooling roadmap (design, video, Power BI, and automation/AI) to support scalability and appropriate controls.
• Partner with leadership and cross-functional stakeholders to align outputs to key enterprise rhythms (executive meetings and governance forums).

Impact You'll Make:

• Lead the build and management of high‑performing teams that deliver executive‑ready storytelling (presentations, visuals, and narrative) for senior stakeholder groups.
• Drive standardization at scale by developing templates, patterns, and reusable assets for high‑visibility forums.
• Design and run rigorous operational processes, including intake, SLAs, prioritization, and escalation, aligned to executive deadlines.
• Lead enablement through training and workshops, and scale self‑service approaches to enable teams to produce basic‑level presentations independently.
• Use performance and quality metrics (e.g., turnaround time, days open, QC errors, rework) to manage capacity and continuously improve outcomes.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Manager II, Business Operations