At our company, we hold an uncompromising stance against mediocrity, committing ourselves to work that delivers audacious impact and is fueled by a pioneering spirit of continuous progress and innovation. This ambition is supported by leadership grounded in courage and clarity—ensuring alignment, accountability, and purpose in everything we do. Integrity shapes how we hire, recognize, and develop talent, with a focus on potential, ambition, and long term growth. Together, we operate with collective strength, prioritizing meaningful results over unnecessary rituals and navigating challenges with unity and resolve. Above all, we remain steadfast and resilient, never losing sight of our commitments and continuously pushing forward through complexity with determination and purpose to create a better life for all.
The Head of Employee Relations, Engagement & Internal Communications is a strategic people leader responsible for building the relational, engagement, and communication foundations that will sustain Banglalink's strategic transformation from the inside out. This role combines rigorous ER governance with modern engagement design, change communication expertise, and digital internal communication capability. Your mandate is to ensure Banglalink's workforce stays connected, compliant, motivated, and proud — through the most exciting and demanding period in the company's history.
Employee Relations & People Operations
Develop and lead Banglalink's Employee Relations strategy, policies, and governance framework to build a fair, compliant, inclusive, and high-performing workplace.
Lead end-to-end employee relations, including grievance handling, disciplinary actions, investigations, conflict resolution, labour law compliance, and people operations.
Partner with Business Leaders and HR Business Partners to identify people’s risks, strengthen manager capability, support organizational change, and improve employee experience.
Drive employee relations governance through policy implementation, compliance audits, regulatory liaison, and people analytics to reduce risk and strengthen workplace practices.
Employee Engagement
Develop and lead Banglalink's employee engagement strategy to enhance employee experience, reinforce Company values, and build a high-performing and inclusive culture.
Lead employee engagement initiatives, including employee listening, pulse surveys, recognition, wellness, leadership engagement, and culture-building programs.
Partner with Business Leaders and HR Business Partners to improve leadership capability, employee engagement, organizational health, and business-specific action plans.
Act as the link between employees and leadership by turning employee feedback and workforce insights into meaningful actions and engagement initiatives.
Use engagement surveys, employee feedback, and people analytics to improve employee experience, organizational effectiveness, and business performance.
Internal Communications
Develop and lead Banglalink's internal communication strategy to deliver clear, timely, and engaging communication aligned with the Company's vision, values, culture, and strategic priorities.
Partner with the CEO, CHRAO, senior leaders, and business teams to deliver leadership messages, change communication, town halls, and employee communication campaigns.
Strengthen internal communication through digital platforms, leadership storytelling, employee success stories, innovation updates, and targeted communication campaigns.
Measure communication effectiveness through employee feedback, engagement, and communication analytics, and continuously improve organizational alignment and employee connection.
Academic Qualification
BBA/MBA
Job Experience Required
10-12 years of experience, including minimum 5 years of relevant experience in telecom, digital services, technology, or comparable fast-paced industries.
Required Capabilities
Deep expertise in Bangladesh Labour Law, employment compliance, and complex ER case management — in a large corporate or regulated industry (telecom, banking, or equivalent).
Modern engagement strategy design: continuous listening tools, engagement analytics platforms, science-based frameworks — not just survey administration.
Digital internal communications expertise: intranet management, digital content calendars, video and podcast-based employee comms, mobile-first channels.
Change management capability — able to design communication and engagement interventions that hold confidence and alignment during large-scale transformation.
People analytics orientation: Power BI or equivalent, engagement sentiment tools, HR dashboards — delivers insights, not just reports.
DEI program design and implementation with measurable commitments; understanding of inclusive workplace practice in Bangladesh's evolving corporate environment.
Executive-level stakeholder management advises, influences, and partners with C-suite on sensitive people matters without flinching.
Exceptional writing and communication skills — produces compelling leadership messaging, strategic comms, and editorial content for diverse audiences at pace.
Banglalink Digital Communications is one of Bangladesh’s leading telecom and digital service providers, committed to transforming the way people connect, communicate, and innovate. As a subsidiary of VEON, Banglalink combines global expertise with a deep understanding of local needs to deliver cutting-edge services to millions of customers across the country.
Our Employer Value Proposition (EVP) is ‘Lead the Future’, and this is reflected in all levels of our organization. Our workplace is designed to inspire and empower individuals, creating an environment where ideas thrive, contributions are valued, and innovation flourishes. We encourage every team member to take initiative, explore new possibilities, and grow both personally and professionally in a fast-evolving digital landscape.
At Banglalink, we are committed to foster a supportive and inclusive culture that celebrates diversity and encourages collaboration. We actively create opportunities for all individuals to succeed, while our learning initiatives and digital upskilling programs, ensure our people are equipped to excel in their careers and shape the future.
Banglalink is a place where innovation, agility, and understanding come together to create meaningful impact. Join us and be part of a team that’s reshape the future of connectivity and digital transformation.
Launched in February 2005, with over 41 million subscribers over a decade, Banglalink was the catalyst in making mobile telephony an affordable option for consumers in Bangladesh. The initial success of Banglalink was based on a simple mission: “Bringing mobile telephony to the masses”.
Fueled with the strong core values of Customer-obsessed, Entrepreneurial, Innovative, Collaborative & Truthful, Banglalink is now working relentlessly to bring digital world to every customer to build a true digital Bangladesh, moving away from the traditional mobile operator to a tech company.
With customer experience being Banglalink’s core focus, digitalization has become a necessity to update the way customers engage, communicate, operate, and offer services from traditional way of business to Digital/Online.
Banglalink provides equal opportunities to employees and has always shown zero tolerance for any non-compliance activity. Banglalink’s HQ became the first certified Green Office by World Wide Fund for Nature (WWF) in Bangladesh. The company has relatively a flat organization which enables employees to collaborate and work closer across the organization.
Banglalink Digital Communications Limited is a fully owned company of Telecom Ventures Ltd. which is a 100% owned subsidiary of Global Telecom Holding. VEON owns 51.9% shares of global telecom holding following a business combination in April 2011, between VEON ltd. (then VimpelCom) and wind telecom s.p.a. VEON is a NASDAQ and Euronext Amsterdam-listed global provider of connectivity, with the ambition to lead the personal internet revolution for the 240 million+ customers it currently serves, and many others in the years to come. It offers services to customers in 12 markets including Russia, Italy, Algeria, Pakistan, Uzbekistan, Kazakhstan, Ukraine, Bangladesh, Kyrgyzstan, Tajikistan, Armenia and Georgia. VEON operates under the “Beeline”, “Kyivstar”, “WIND”, “Jazz”, “banglalink”, and “Djezzy” brands.
