Talent Tent is proud to have been engaged by our client in the e-commerce gifting industry to find an experience Ecommerce specialist for this newly-created role.
Our client is an established business, that is evolving their brand and scaling their offering, and this role will play a critical part in driving customer acquisition, retention, and overall online performance.
We are looking for a commercially driven and data-led Head of Ecommerce to take ownership of their online performance across both their Shopify website and marketplaces (specifically Amazon).
Reporting into the Head of Marketing, this role will be responsible for driving revenue, improving conversion, and optimising the full customer journey across all ecommerce touchpoints.
This role will lead the ecommerce team, with responsibility for setting direction, prioritising activity, and ensuring delivery against key commercial objectives.
What to expect:
Own and deliver ecommerce revenue. This includes annual and monthly sales forecasts for annual budgeting, for seasonal events and for day to day procurement.
Oversee day-to-day trading across the website.
Monitor performance against forecast, and identifying risks and opportunities.
Own overall online acquisition performance across key channels including SEO and PPC.
Work closely with channel specialists to set strategy, targets, and priorities.
Ensure paid and organic activity is aligned to commercial objectives and trading plans.
Optimise performance of both core and dropship product ranges.
Take full ownership of Amazon performance.
Own the end-to-end online customer journey, identifying opportunities to improve conversion and user experience.
Lead and develop the ecommerce team, providing clear direction, structure, and accountability.
Work closely with the Brand and Customer team to ensure alignment between onsite experience and retention activity (email, loyalty, lifecycle).
About you
Ideally you will have:
Experience in an ecommerce leadership role.
Strong commercial mindset, with ownership of revenue and profitability targets.
Deep understanding of ecommerce metrics.
Experience managing an Amazon marketplace channel.
What you can expect:
Salary of up to £65,000
Annual bonus scheme
Private medical scheme
Hybrid working – in-office time is flexible and will be agreed with the right candidate
27 days annual leave (25 standard + birthday + wellbeing day), plus bank holidays
We’re Talent Tent. We fill the roles that keep financial services, insurance and travel moving, at scale, in regulated environments.
We specialise in volume recruitment for contact centres and customer operations. Your world moves quickly: SLAs to hit, compliance to get right, and too many fires to fight. We take the tactical workload off your plate so you can focus on the strategic work you’re actually paid to do.
How we’re different
• Consistency you can count on with one accountable lead who knows your business and gets things done.
• Only people we’d hire ourselves. We speak with every candidate properly before you see them; attendance and on-the-job performance go up when quality goes up.
• Useful insight, not vanity metrics. Reporting that helps you spot trends and decide what to do next, fast.
Who we help
Heads of Recruitment, TA teams, Contact Centre leaders, and HR/Ops who are done with supplier-chasing and revolving doors. If ghosting, no-shows and short-stayers are sapping momentum (and money), we’ll help you build teams that stick.
What you can expect
Higher interview attendance, stronger performance through to hire, and fewer “start from scratch” moments. That’s why regulated brands choose us as a partner, not just another agency.
