With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Lead and embed a human-centred digital design that drives seamless, intuitive and commercially impactful customer experiences across all digital channels.
1: Exercise overall responsibility for the successful delivery of programmes/projects to plan, budget and agreed quality and governance standards. | 2: Work with the business unit head to shape the digital strategy to ensure that the business achieves its objectives | 3: Effectively manage third party and vendor relationships. Forge strategic partnerships to leverage technology resources that create measurable added value for both parties, where appropriate.
Requirements:
Experience strategy & vision setting
Design leadership and people management
Customer value proposition understanding
Design governance, standards, and quality assurance
Stakeholder influence at senior/executive level
Systems thinking and end-to-end experience design
Measures experience impacts (CX Metrics, Adoption, Conversion)
Agile and product operating models
Change leadership and capability building
Set the design strategy, aligned to business outcomes
Own design standards, principles and governance across journeys and products
Lead and coach designers, to ensure consistency and quality of craft
Partners with Product, Tech, Data and CX to embed design early and end-to-end
Ensures scalability, reusability and alignment across the journeys
Design Methodology
Systems Thinking
Lean & Six Sigma
Figma
AI Tools
Research
Prototyping
Google Analytics
Qualtrics/HotJar (Customer behaviour tool)
Education
Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
