At Abbott, we’re committed to helping people live healthier lives through innovative technology and trusted solutions. We are seeking a Head of Digital & Commerce Operations to ensure our global digital platforms are reliable, secure, and performing at their best—enabling seamless experiences for customers, patients, and partners worldwide.
This role will lead global operations and Site Reliability Engineering (SRE), driving stability, performance, and continuous improvement across our digital and commerce ecosystem.
What You’ll Do
Lead global operations for key digital platforms, including AEM, Adobe Commerce / Magento, and commercetools
Ensure high availability, performance, and operational excellence across all environments
Own incident management, platform reliability, and continuous improvement practices
Lead a follow‑the‑sun operating model across India, Malaysia, Ireland, and the US
Partner closely with Engineering, Product, Security, and external partners
Oversee vendor performance and service delivery against agreed SLAs
Drive cost efficiency, scalability, and long‑term platform sustainability
What You’ll Bring
10+ years of experience in digital, e‑commerce operations, or SRE
Proven leadership of global, multi‑timezone teams
Strong experience with cloud platforms, observability, and modern operating models
A mindset focused on reliability, continuous improvement, and business impact
Ability to translate technical operations into outcomes that support Abbott’s mission
Why Abbott
You’ll play a critical role in supporting digital platforms that matter—helping Abbott deliver trusted solutions at global scale while working in a collaborative, purpose‑driven environment.
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
IT Business Relationship Management
BTS Business Technology Services
Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37
Standard
Not specified
Not Applicable
Not Applicable
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and www.facebook.com/AbbottCareers, on Instagram @AbbottGlobal, and on X @AbbottNews.
We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.
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