KEY RESPONSIBILITIES:
Lead the development and execution of the diaspora banking strategy to drive business growth and profitability.
Identify and develop new markets, partnerships, and commercial opportunities across the global diaspora segment.
Design and deliver innovative, digitally enabled products and solutions tailored to diaspora customer needs.
Leverage digital platforms and strategic partnerships to provide convenient, competitive, and scalable offerings.
Drive growth in deposits, liabilities, and customer acquisition across the diaspora portfolio.
Strengthen customer relationships through targeted engagement, service excellence, and tailored value propositions.
Enhance the bank’s market positioning as the preferred financial partner for diaspora communities.
Provide strategic leadership to the team by delivering direction, coaching, performance management, and fostering a high‑performance culture anchored in accountability, innovation, and customer focus.
Monitor Global market trends, competitor activity, and customer insights to inform strategy and continuous improvement.
Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
Experience
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization.
The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region.
KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
