Job Description

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.

VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.

VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.

We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.

• Annual Salary Range: Commensurate with Experience 
• Employment Type Ongoing - Full-Time
• Usual Work Location QV 180 Lonsdale Street CBD/ Work from home

Are you passionate about creating products and experiences that not only meet user needs but also captivate their hearts and minds? Are you excited about the challenge of balancing customer desirability with business viability, technology feasibility and broader business strategy to deliver exceptional experiences? If so, we have an incredible opportunity for you!

We are seeking a talented and driven individual to join our dynamic Technology Operations team. As a team member, you will play a pivotal role in working with our business and helping to support and provide engineering services to the digital platform. You will work alongside a group of passionate professionals who are dedicated to delivering innovative solutions that exceed customer expectations.

Your team is part of the Technology division, a team that are truly collaborative and passionate, and work closely together to deliver outcomes that positively transform the way our customers use our services.

About the Opportunity

The Head of Delivery Transformation drives enterprise transformation of VicRoads’ delivery practices to improve productivity, reduce waste and increase delivery predictability. Reporting to the Chief Technology Officer, the role will define the enterprise delivery “north star”, establish standardised processes and prioritisation frameworks, and drive the adoption of lean, transparent and flow‑based ways of working. This role will drive cultural and leadership behaviour change and capability uplift to align new ways of working. As a senior change agent, the role engages the ELT to challenge current practices, address delivery pain points, and enable measurable business outcomes, including improved speed, agility and cost efficiency.

• Enterprise Delivery Transformation: Design and embed a fit‑for‑purpose enterprise delivery model that improves productivity, reduces waste and increases delivery predictability. Drive continuous improvement in Project Management and Agile practices, transitioning the organisation from waterfall approaches to lean, flow‑driven ways of working that prioritise customer value, speed and effective funding for value creation
• Systems and Processes: Develop an enterprise prioritisation framework to ensure the right work is delivered at the right time, define and embed VicRoads’ standardised delivery process with clear business buy‑in, and translate strategic priorities into executable delivery pathways that enable efficient, reliable achievement of business outcomes.
• Leadership alignment and Cultural Change: Partner with the Executive Leadership Team and senior leaders to align leadership behaviours and embed new ways of working across VicRoads. Foster a strong culture of agility aligned to strategic objectives, evolving the adoption of agile practices across program delivery, governance and reporting. Develop and consistently reinforce a clear transformation narrative that translates strategy into tangible outcomes, while driving organisational change through capability uplift, coaching, training and ongoing reinforcement. Demonstrate strong executive presence, including the ability to respectfully challenge senior leaders, offer alternative perspectives and negotiate effective outcomes
• Stakeholder Relationships: Establish and maintain strong, effective working relationships across VicRoads, supported by clear and open communication channels that enable risks and constraints to be proactively identified and resolved. Actively challenge existing norms, highlight inefficiencies, and advocate for improved practices that address organisational pain points and drive better outcomes.
• Capability Uplift: Define clear enterprise capability requirements aligned to the target operating model, and identify the structural changes and accountabilities required to enable sustained capability uplift. Build enterprise-wide understanding of modern delivery practices, and establish a clear “north star” for delivery excellence, supported by a well-articulated roadmap that guides the organisation toward successful outcomes
• Reporting and Measurement: Use data and insights to drive evidence‑based decision‑making that supports the transformation program, including efficiency improvements, cost savings, delivery speed, workforce optimisation and employee engagement. Present clear, strategic and influential recommendations and progress updates to the Executive Leadership Team, articulating risks, issues and opportunities. Track, measure and report tangible benefits that demonstrate efficiency gains, return on investment and continuous improvement outcomes.

About you

You are a proven transformation leader with deep experience driving enterprise‑level delivery change in complex organisations. You bring strong expertise in Agile and program management, with a track record of scaling modern ways of working across large, multi‑disciplinary environments to deliver measurable outcomes.

You have a strong ability to identify enterprise capability uplift requirements and align leadership behaviours, operating models and delivery practices to support sustainable change. You are highly effective at engaging and influencing senior stakeholders, with significant experience operating at executive level to shape strategic direction and decision‑making.

You excel at synthesising complex information and translating strategy into practical, scalable delivery outcomes that generate tangible improvements. With excellent communication skills, you are able to navigate and align competing stakeholder priorities while maintaining a clear focus on value and outcomes.

You also bring a strong understanding of governance frameworks and demonstrate the ability to evolve and adapt them to support modern, agile ways of working, enabling both control and flexibility in delivery.

Our culture

Innovation powers progress, but it doesn’t come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we’re proud our workforce reflects the community we work for.

What we offer

• Salary packaging, Fitness Passport & discounts to hundreds of retailers
• Opportunities for professional and personal development
• Flexible working arrangements and family-friendly practices, including 16 weeks paid parental leave

How to apply

We encourage applications from people of all genders, backgrounds and communities.

If you need any adjustments to our recruitment process or the role itself, please let us know when applying.

Please submit your application via the “Apply” button.

For a copy of the Position Description please email  talentacquisition@vicroads.com.au  

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Unfortunately, applications cannot be accepted via this email  

VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.