Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.
At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using AI not just as a tool, but as a strategic enabler to deliver smarter, faster, and more resilient solutions for the future.
This is full-time onsite role in Hammersmith, London.
As Head of Platform Operations & Service Assurance, you will own the operational health, reliability, resilience and supportability of the Customer’s platform. You will lead the transformation from a reactive support function to a proactive, operationally mature service organisation, ensuring issues are identified and resolved before customer impact. This role is critical in improving platform availability, operational readiness, service governance and customer confidence while enabling engineering teams to focus on innovation and value creation.
At Hansen, you'll be part of a diverse, inclusive, and collaborative global team. Our culture is built around values such as People and Family, Treat It Like It’s Your Own, Focused and Committed, and One United Team. We look for people who are curious, respectful, engaged, and keen to work across geographies with talented teams.
If you are passionate about talent sourcing, candidate engagement, and supporting a high-quality recruitment process, we’d love to hear from you.
If you possess the desired skills and enthusiasm, please “Apply Now” via the link or visit our career page.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Visit our website at hansencx.com for more information.
By applying to this role, you consent to Hansen collecting, processing, and storing the information you provide for recruitment purposes. You also agree that your details may be securely retained in our talent database for future opportunities and reference in accordance with applicable data protection regulations.
Hansen Technologies (ASX:HSN) is a global software and services provider to the energy, water/utilities and telecommunications industries. We have hundreds of customers using Hansen software in over 80 countries, supported by a collaborative and diverse team. For connection and collaboration, we have offices and development centres located in every continent except Antarctica.
Within the communications industry, 5G represents the next new frontier for our customers – that unchartered territory to create opportunities and capitalise on new business models and resulting revenue streams.
In the energy sector, we are in the midst of a transition. The move to renewables and self-generated energy changes the traditional commercial model.
Today, our customers are no longer in the era of supplying basic commodity services - they are in era of providing new energy services and related experiences.
We help our customers traverse these challenges and opportunities and realise the next new monetisable experiences.
And that is why our mission is to provide industry-leading software and expertise, that enables our customers to capitalise on commercial opportunities while upholding the highest standards of data privacy, cybersecurity, sustainability, and ethical practices; and contributing positively to the communities we operate in.
We make this possible by providing highly reliable, mission-critical software and specific industry expertise to help our customers more easily innovate and sell new services and market offerings, comply with changing market regulation, and power new business models in areas such as emerging sustainable energy supply, IoT, and new next-generation connected services.
We aim to achieve this through long term collaboration with our customers and partners and through a global workforce of skilled professionals that embrace challenges and are committed to positive outcomes for our company, employees, customers, and the planet.
