Job Description

Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster.We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, highlighting our commitment to employee wellbeing and a strong workplace culture.Who We're Looking ForThe Head of Delivery Assurance is responsible for leading the Delivery Assurance function within the Center of Delivery Excellence. The role ensures consistent, predictable, and high-quality delivery across all project types, delivery models, and client engagements.  Key ResponsibilitiesDelivery LeadershipOwn and manage the Delivery Assurance direction within the Center of Delivery ExcellenceDefine and continuously improve delivery standards and governance across all projectsEnsure a consistent delivery approach across different project types and execution modelsTeam ManagementLead and develop teams of: Delivery Assurance Leads, Business Architects, Technical Architects2. Set clear roles, responsibilities, and collaboration models across teamsSupport professional growth and performance managementDelivery Processes & GovernanceDesign and maintain unified delivery processes for: internal delivery, partner-led delivery, hybrid delivery modelsEstablish delivery controls, escalation paths, and quality checkpointsDrive risk, issue, and dependency management practicesProject & Stakeholder ManagementOversee complex and high-risk projectsSupport critical client situations and escalationsAlign delivery execution with business, sales, and partner teamsStrategic & Critical ThinkingIdentify delivery risks early and drive mitigation actionsContribute to delivery strategy, resource planning, and engagement modelsSupport the continuous improvement of delivery maturityShapeRequired Experience10+ years of experience in delivery, project, or program managementProven experience managing multiple complex projects simultaneouslyStrong background in enterprise or large-scale software implementationsExperience working with external partners and distributed teamsHands-on experience with client escalations and delivery recoveryShapeKey Skills & CompetenciesDelivery and program managementLeadership and people managementProcess design and standardizationStakeholder and conflict managementStrong analytical and critical thinking skillsExcellent communication skillsShapePreferred BackgroundExperience in enterprise platforms, SaaS, CRM, ERP, or low-code/no-code solutionsUnderstanding of architecture concepts and system integrationsExperience in regulated or complex domains (e.g., financial services, public sector)ShapePersonal ProfileStrong leader with high ownership and accountabilityAble to make decisions in complex and ambiguous situationsStructured, pragmatic, and results-orientedComfortable working under pressure and managing senior stakeholdersWhat to expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.