Job Description

AmTrust is a global insurance provider offering risk-management solutions and business underwriting. Today AmTrust International underwrites over $1.8 billion of gross written premiums and employs more than 1500 employees globally.

We are currently looking for a Head of Delegated Claims to join our team based out of our London office.

This role will be responsible for overseeing the Delegated Claims Framework for Specialty, ensuring that delegated claims activities operate within a robust system of controls, assurance, and reporting that aligns with regulatory expectations, internal policies, and the company’s Claims philosophy whilst developing and maintaining strong stakeholder relations to ensure creative problem solving and support strong customer outcomes, operational resilience and conduct expectations.

Key Responsibilities include, but are not limited to:

• Maintain oversight of the Claims control environment, including control effectiveness, issue management, assurance activities and monitoring of regulatory or conduct risks.
• Provide oversight of all Delegated Claims Partners (Coverholders, TPAs and other outsourced claims providers and suppliers), ensuring they operate within approved frameworks, authority limits, and required standards.
• Lead, coach and develop the Delegated Claims Team to ensure capability, engagement and high performance.
• Ensure the onboarding of new claims service providers are done in a timely manner and accordance with the DCA framework.
• Working with the Finance Teams ensure TPAs have appropriate loss funds to meet customer claims, increasing funds where claims data evidences a need and also repatriating funds where they are not needed.

To be successful in this role, you will have proven experience within delegated authority, governance, regulatory expectations and conduct requirements, with the ability to translate these into practical, well‑controlled processes, you’ll be confident managing performance through data‑driven insights, DCA dashboards, KPIs and SLA challenge, and able to spot trends, under performance and risks early and be able apply a constructive and solution based approach to all you do. the right candidate will be a people‑focused leader, able to develop and empower the Delegated Claims Team, drive continuous improvement, support change programmes, and ensure best practice, training and compliance standards are consistently met. This is a role is ideal for someone who is organised, resilient, collaborative and able to maintain high standards across a complex delegated environment

For more information click here for the Job Description. To apply, submit your CV and we will be in touch.