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About the role
This strategic role is responsible for transforming Hargreaves Lansdown’s data into a core operational and commercial asset through the delivery of advanced data models for propensity, client nudges/ insights/ alerts/ targeted advice, LTV and headroom, and engaging with the business around their problems to understand how data can help to unlock value and create a sustainable competitive advantage.
The Head of Data Value Labs will be instrumental in defining the roadmap for data value creation across Hargreaves Lansdown and overseeing the delivery of commercial outcomes from the application of rules-based, advanced predictive models, AI /Gen-AI, and machine learning across the Enterprise.
Importantly, this will include the utilisation of both internal and external data sets, which will include Open Data to augment internal data sets (with relevant permissions) to drive incremental insights.
What you’ll be doing
Direct the full lifecycle of data science projects, from ideation and hypothesis testing to model development, deployment, and ongoingperformance monitoringcompliance adherence, across thefollowing model types:
Within this the Head of Data Labs needs to ensurethat models are compliant with relevant regulations and that theoutputsactions have a positivereturn on investmentlinked to measurable business outcomes, such as increased revenue, improved marketing ROI, or higher client retention.
Develop the client Insights, nudges & alerts strategy with business input and ensuring alignment with CRM, targeted support, Martech and Digitalteam activities.
Synthesise data from multiple sources (transactional, behavioural, demographic) to build a 360-degree view of the client, understanding theirneeds, goals, and behaviours. Design, develop, and implement a system of automated,personalisedand prioritised client insights,nudgesandalertsto:
Across these,the Head of Data Value labs will work with the CRM team to assess how to deliver personalisation at Scaletointegrate these insights, nudgesand alerts into theclient journey across all digital touchpoints (app, web, email) to create a truly personalisedand relevantexperience.
Importantly, the E2E analytical framework must incorporate the relevant data privacy requirements to ensure data minimisation rules areincorporated as compliance as code.
Collaborate with the business to unlock processes through data and the capabilities of the broader data marketplace. Champion efficiencies and develop repeatable delivery models to drive out manual processes, reporting and calculations to reduce costs and operational risks, working with Risk colleagues to ensure that development is in line with policy and regulatory requirements.
Build a High-Performing Team: Recruit, mentor, and lead a world-class team of analytics professionals, fostering a culture of curiosity, innovation,and commercial focus.
Define and align the roadmap: Develop and own the strategic roadmap for analytics, ensuring it is aligned with the company's overarchingcommercial goals.
Champion Data Culture: Be an advocate for data-driven decision-making across the organisation, effectively communicating the value and potentialof analytics to all stakeholders.
Stakeholder Management: Build strong, collaborative relationships with key stakeholders across the business, including the Executive team,Marketing, Product, Technology, and Finance
About you
As a successful Head of Data Value Labs you should blend strategic insight with analytical prowess, financial knowledge, and strongleadership capabilities to enhance commercial success.
Interview process
3 stage interview process –Director of Data and Insightsmeet | Technical Interview | Leadership/ Culture.
Working Schedule
This role is based in our Bristol head office, BS1 5HL. This is a permanent full-time role, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we can offer a hybrid flexible working pattern of working in the office and at home.
Why us?
Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
* dependant on role level
** only available to select during our annual benefits window, in November each year
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information.
Please note, we are unable to provide employment sponsorship to candidates.
We’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments. Today we're trusted by over 2 million clients.
Our service allows clients to bring all their ISAs, pensions, SIPPS, and savings into one easy to manage place, allowing them to be in control.
