Flight Centre Travel Group

Head of Data Product (Digital Commerce) - South Bank, QLD

Flight Centre Travel Group  •  State of Queensland, AU (Onsite)  •  1 hour ago
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Job Description

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel! 

As the Head of Data Product, you will shape the future of data across the Digital Commerce division by defining the strategy, roadmap, and vision for how data creates commercial value across a portfolio of brands. This is a senior leadership role where you will influence cross-functional teams, establish a unified data foundation, and drive measurable growth through data-informed decision-making.

Working closely with Product, Engineering, Finance, Analytics, Privacy, and Executive stakeholders to unlock insights, improve performance, and enable AI-driven and agentic experiences. If you thrive at the intersection of strategy, commercial outcomes, and data innovation, this is an opportunity to make a significant impact and we encourage you to apply!

Day in the life

  • Own the Digital Commerce data strategy and roadmap, prioritising initiatives based on commercial value and measurable outcomes
  • Define the vision, principles, and requirements for a unified, agent-ready data layer across the portfolio
  • Partner with Data Engineering and platform teams to align delivery priorities with agreed commercial objectives
  • Build and maintain portfolio-wide commercial performance baselines, including conversion, funnel economics, contribution margin, and profitability metrics
  • Establish common metric definitions and reporting standards in partnership with Finance
  • Lead the Group-level digital analytics strategy, including measurement standards for platforms such as GA4 and GTM
  • Collaborate with Heads of Product to identify, prioritise, and unlock access to valuable data assets
  • Drive data governance alignment by defining appropriate data access and usage within privacy and compliance requirements
  • Foster a cross-brand data community that promotes best practice, reusable insights, and collaboration
  • Define future team structures and scalable operating models to support long-term capability growth
  • Present strategic recommendations and commercial insights to senior leadership and executive stakeholders

You'll thrive in the role, if you have

  • 8+ years’ experience in data, analytics, data product, data domain, or data strategy roles
  • Demonstrated success delivering quantified commercial outcomes through data initiatives
  • Experience building commercial performance frameworks and common metric definitions across multiple brands or business units
  • Strong expertise in digital analytics and tag management platforms, including GA4 and GTM
  • Advanced SQL and data modelling capability
  • Experience applying data mesh or similar product-oriented data management principles
  • Experience defining data quality standards, SLAs, and acceptance criteria alongside data engineering teams
  • Working knowledge of data governance, privacy, and compliance frameworks, including GDPR and Privacy Act requirements
  • Exceptional stakeholder management skills across technical, commercial, and executive audiences
  • Understanding of AI and agentic systems and their data requirements
  • Bachelor’s degree in Data Science, Analytics, Commerce, or a related field, or equivalent practical experience
  • Exposure to Databricks or similar modern lakehouse platforms is advantageous
  • Agile/Scrum delivery experience is advantageous

What you will enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life!

🧑‍💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Irreverence. Ownership. Egalitarianism.

#LI-KC1#LI#onsite

Flight Centre Travel Group

About Flight Centre Travel Group

Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.

Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.

1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.

And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.

We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.

Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.

With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.

Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.

Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.

We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom. 

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
South Brisbane, AU
Year Founded
Unknown
Website
fctgl.com
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