Nas Company

Head of Customer Support

Nas Company  •  Singapore, SG (Onsite)  •  1 month ago
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Job Description

Nas.com is building the Shopify for the AI era, a platform that helps solo entrepreneurs build, sell, and scale products globally. We’ve grown revenue 5x last year, and we’re just getting started.

We’re not scaling support the traditional way. Instead, we’re creating an AI-first, customer-obsessed experience where most issues are solved instantly, and humans step in only for complex, high-value cases.

What You’ll Do

As our Head of Customer Support, you’ll own the end-to-end customer experience and build support systems that scale with our growth:

  • Design and optimize AI-driven customer support that resolves the majority of queries automatically
  • Lead and grow a small, high-performing team of operators for edge cases
  • Use data to identify pain points and turn recurring issues into product or system fixes
  • Work closely with stakeholders across Product, Engineering, and Operations to solve problems at the root
  • Build processes, tools, and systems that scale globally—without just adding headcount

Who You Are

  • AI-first thinker: You see automation and systems as your main tools
  • Self-motivated builder: You take initiative, experiment, and ship solutions quickly
  • Customer-obsessed: You care deeply about solving real user problems
  • Data-driven decision maker: Metrics and insights guide everything you do
  • Collaborator & influencer: You work seamlessly with stakeholders across teams
  • People leader: You can hire, develop, and inspire a small, elite team

You’ll Love this Role if You Enjoy

  • Designing systems that scale 5–10x globally
  • Sitting at the intersection of AI, operations, and customer experience
  • Work with real impact—not just processes, but the way the company grows

Ready to Join?

If building AI-first systems that delight customers, reduce manual work, and scale globally excites you—let’s talk!

Nas Company

About Nas Company

Nas means people – and we, as Nas Company, are on a mission to build community products that bring people together!

From the early days of Nas Daily, our mission has been to form communities around the world. We believe that people learn better in communities. People can do more together. People can find mentors, coaches, thought leaders, and friends in communities. A strong community is worth a thousand marketing campaigns.

Nas.io is building products for Community Builders, Brands, Content Creators, DAO builders, and anyone who also wants to bring people together. We have built tools and integrations that will let you start and manage an engaged community.

As a company, we’ve successfully built communities over and over again – and now, we are building tools and integrations that will allow other people to build communities faster than ever before.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
New York
Year Founded
Unknown
Website
nas.co
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