We are looking for a Head of Customer Success to lead a team responsible for delivering an outstanding customer experience across SME and Enterprise clients. You will manage strategic customer accounts, oversee onboarding and retention, lead cross-functional projects, and transform customer feedback into product improvements. In addition, you will coach and develop a team of Customer Success Managers and Care Specialists while driving operational excellence, process optimisation, and collaboration with Product, Sales, and Engineering.
Key Requirements:
Location: Brussels (Hybrid)
As ITproposal we have a very large network of engineers (with our own employees) where we support our Partners all over the world. We combine our experience and knowledge to deliver the best IT solutions. When creating or obtaining projects, we focus on the client and understanding their needs and expectations. We have the competences which allow us to offer a wide range of IT services.
