Liebherr Group

Head of Customer Service (m/f/d)* Maritime Cranes **feedback after 8th of Jan.**

Liebherr Group  •  Antwerpen, BE (Onsite)  •  5 months ago
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Job Description

Creating passion: your responsibilities

  • Responsible for daily management of the service organization (10 full time employees)
  • Conduct research of local market and business activity including local competitors, price levels and economic development of customers
  • Responsible for the expansion of the division in relation to customer services and sale of spare parts
  • Establish and maintain ongoing relationships with existing customers, suppliers and internal departments
  • Price negotiations and settlement of service contracts
  • Support of Technical Advisors on complex customers services issues
  • Support the Divisional Manager in the area of organizational development of mixed sales and service companies

Contributing your strengths: your qualifications

  • Minimal a relevant technical/commercial degree or operating at that level (HBO)
  • Preferably additional related studies and courses in Management and Leadership
  • Experience in a comparable position
  • Experience in leading teams
  • Knowledge of contract negotiation, service operations, and customer engagement
  • Familiarity with ERP or service management systems (e.g., SMS)
  • Initiative and project ownership (individual and team settings)
  • Customer focus and proactive attitude
  • Cross-functional collaboration and flexibility (supporting other divisions)
  • Ability to work flexible hours and travel internationally
  • Confidentiality and professional representation of Liebherr
  • Dutch as native language as well as a proficiency in spoken and written English is required, French or German are a plus

Our commitment to you: your benefits

As a globally operating family business, we offer our employees long-term and excellent future prospects in an innovative environment. We focus on the compatibility of family and career, promote continuous training, further education and live an active health management. With us - as a reliable and independent employer - you can expect a secure job in a successful company with attractive remuneration and modern social benefits.

Together we create fascinating things.

*In this job advertisement, the masculine form is used for better readability and without any intention of discrimination. This includes all genders.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Maria Stüwe via: +49 381 6006 3717.

Liebherr - One Passion. Many Opportunities.

Company

Liebherr-Maritime Belgium B.V. headquartered in Antwerp is a sales and service location representing the Liebherr Group’s maritime cranes product division in the area of port equipment in the Benelux.

Destination

Liebherr-Maritime Benelux B.V.

Vaartkaai 16

2170 Antwerpen

Belgien (BL)

Contact

Maria Stüwe

+49 381 6006 3717

Liebherr Group

About Liebherr Group

Established in 1949, the Liebherr Group today is not only one of the biggest construction equipment manufacturers in the world, but also offers high-quality, user-oriented products and services in many other areas. The family-run technology company employs nearly 50,000 people in over 150 companies worldwide.

Liebherr’s product range includes the segments Earthmoving, Deep Foundation Machines, Mobile and Crawler Cranes, Tower Cranes, Concrete Technology, Material Handling Technology, Mining, Maritime Cranes, Aerospace and Transportation Systems, Gear Technology and Automation Systems, Refrigeration and Freezing, Components as well as Hotels in Ireland, Austria and Germany.

The Group’s parent company is Liebherr-International AG located in Bulle, Switzerland, which is entirely owned by members of the Liebherr family.

Career possibilities can be found online: https://www.liebherr.com/en/deu/career/career.html

Imprint:https://www.liebherr.com/en-de/group/disclaimer/imprint-3705178

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Biberach, DE
Year Founded
Unknown
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