We’re looking for a Head of Operations to build and lead the operational backbone of a fast-growing, data-driven technology company. You’ll own the end-to-end operational processes that take new customers from signed agreement to successful implementation, while ensuring consistent, high-quality delivery across an expanding client portfolio.

This role reports directly to executive leadership and manages a growing operations team responsible for implementation, delivery, customer operations, and process development. You won’t just run operations—you’ll define how operations works as the company scales.

This is a hands-on leadership role at an early-stage company. You should be equally comfortable setting strategy and diving into execution—scoping implementation timelines one hour and designing scalable operational systems the next.

What You’ll Do

Customer Onboarding & Implementation

• Own the customer onboarding lifecycle end-to-end—from contract signature through implementation, configuration, initial delivery, and transition to ongoing support
• Design and manage structured onboarding projects with clear milestones, ownership, and timelines visible to both internal teams and customers
• Build repeatable onboarding playbooks that reduce time-to-value and scale across different customer sizes, technical environments, and use cases
• Coordinate cross-functional dependencies during onboarding, including data integration, technical setup, configuration validation, and stakeholder training
• Ensure customer configurations are accurate, documented, and operationally ready prior to launch

• Lead the operational cadence for the team, including weekly planning, implementation reviews, delivery tracking, and retrospectives
• Define and manage operational KPIs such as implementation timelines, milestone completion, delivery quality, customer experience, and operational efficiency
• Oversee a portfolio of active onboarding and operational initiatives, ensuring projects remain on track as customer volume scales
• Identify bottlenecks, dependencies, and scaling risks before they become blockers
• Build systems and tooling that allow operations to scale efficiently as the business grows

• Hire, develop, and manage a high-performing operations team as organizational needs evolve
• Establish clear expectations, goals, and accountability around delivery quality, execution speed, and operational excellence
• Conduct structured one-on-ones, performance conversations, and career development planning
• Foster a culture of ownership, precision, accountability, and continuous improvement

• Serve as the operational escalation point for complex customer issues requiring cross-functional coordination
• Build feedback loops that continuously improve implementation and delivery processes
• Partner with commercial teams to align expectations, timelines, and customer outcomes during implementation

• Work closely with engineering, product, and analytics teams to improve internal tooling, identify process gaps, and prioritize operational improvements
• Partner with leadership on capacity planning, resource allocation, pricing inputs, and go-to-market readiness for new customer segments
• Represent operations in strategic planning and leadership discussions

• Build and maintain a robust operational knowledge base covering key workflows, playbooks, and recurring processes
• Standardize documentation practices for decisions, escalations, and process improvements to preserve institutional knowledge and consistency

• 7–10+ years of operations experience, including at least 3 years leading teams in fast-paced, data-intensive environments
• Proven success building operational processes and teams from the ground up at startups or high-growth organizations (Series A–C experience preferred)
• Strong project and program management skills with experience leading complex, multi-stakeholder implementations
• Experience owning onboarding, implementation, or customer operations programs for technical or data-driven products
• Strong analytical fluency—you can identify issues in messy datasets and design systems that prevent recurring problems. Experience with Excel, SQL, Python, or related tools is a plus
• Strong people leadership skills with a track record of developing talent and driving accountability without micromanagement
• Excellent written communication skills, including process documentation, SOP creation, and postmortem analysis
• Highly organized with strong systems thinking—you build scalable solutions rather than repeatedly solving the same problems
• Comfortable operating independently in ambiguous, fast-moving environments

• Experience in operationally complex industries such as agriculture, food production, scientific technology, manufacturing, or industrial operations
• Familiarity with operational or industry-specific systems, including platforms such as DairyComp, ERP systems, or other data-intensive management tools
• Familiarity with project management and operational tooling (Asana, Linear, Notion, GitBook, or similar platforms)
• Background in highly technical or implementation-heavy industries where operational complexity increases with scale
• Experience managing onboarding or implementation programs across a large and growing customer base

• Foundational leadership opportunity with the ability to shape operational strategy and systems from the ground up
• High ownership and visibility with meaningful influence on company direction and execution
• Opportunity to build and scale operational infrastructure during a period of significant growth
• Collaborative, low-ego, remote-first culture
• Competitive compensation package with long-term incentive opportunities

• Remote work within the United States
• Unlimited PTO
• Comprehensive benefits (medical, dental & vision)
• Salary range: $150,000–$180,000 + meaningful equity