We are looking for a strategic and influential Head of Customer Experience to join our Leadership Team. This is a pivotal role responsible for leading enterprise‑wide customer and brand experience strategy, ensuring the voice of the customer is embedded in decisions and trade‑offs, building trust, and improving satisfaction and advocacy while supporting the outcomes of the business.
Working with teams across multiple Perth locations and reporting to the General Manager Customer and Community, you will play a key role in delivering the Corporate Strategy by turning customer insight into clear priorities and measurable outcomes, aligning leaders across the business, and building the capability and disciplines required for a consistently customer‑centred organisation.
What the role will involve:
Key skills and experience:
You are a senior, customer‑centric leader who brings strong commercial acumen, strategic influence and a future‑focused mindset. You thrive in complex organisations and are confident navigating change and competing priorities while maintaining a clear focus on customer and business outcomes.
You bring a degree qualification in communications, marketing, business or a related discipline, together with extensive senior leadership experience in a large and complex environment. You have a proven track record of delivering enterprise‑level customer experience strategies and translating customer insight into meaningful, organisation‑wide change.
With deep expertise in customer experience, communications and customer‑centred design, you are recognised for your ability to engage and influence stakeholders at executive level. You build strong partnerships and drive shared accountability for outcomes across diverse functions.
You are committed to developing people and capability, with demonstrated experience coaching leaders, building high‑performing teams and growing future talent. You operate with a collaborative, whole‑of‑organisation mindset and bring a strong sense of personal accountability for results. Experience in a customer‑focused utility or regulated environment will be highly regarded.
Ready to thrive as you shape WA’s water future? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role via the internal career page.
As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
Applications close 15th April 2026.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.
To read our diversity and inclusion statement, please visit our website
We’re the principal supplier of water, wastewater and drainage services in Western Australia to hundreds of thousands of homes, businesses and farms, as well as providing bulk water to farms for irrigation.
Our services, projects and activities span over 2.6 million square kilometres. We have regional offices in Perth, Bunbury, Albany, Karratha, Geraldton, Northam and Kalgoorlie which allow our employees to provide a high level of professional expertise to customers.
We have over 3,500 employees and manage an asset base of over $37 billion in water supply, wastewater, drainage infrastructure and bulk water for irrigation.
We’re owned by the Western Australian Government and are accountable to our sole shareholder, the Minister for Water, for delivery of our services in a commercial manner. Most of our surplus is returned to the government as a dividend to contribute to the development of the state, with the remainder reinvested in capital works.
Water Corporation was created in January 1996, in a restructure of the water industry in Western Australia. The Water Authority in turn had been created in 1985 through a merger of the former Metropolitan Water Authority, which operated in Perth, the state capital, and the water and wastewater operations of the former WA Public Works Department. We’re the seventh successive agency to deal with these services in Perth, Western Australia.
We're evolving...
Living on the world’s driest continent, the biggest challenge we face is reducing the impact of climate change.
It’s never been more important to work collaboratively with government, industry, and the community, to secure our water future and take care of our home state.
To support these efforts, our vision focuses on our operations having the lowest possible environmental impact, are safe for all, and are delivered at the lowest total cost.
