Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.
Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.
We’re a high-growth, multi-brand organization operating across multiple markets in the world. To take our engagement and retention to the next level, we’re looking for a Head of CRM This is a strategic and operational leadership role with a clear focus on data, process, and team enablement. If you're a results-oriented leader who builds structure, drives performance, and empowers teams through data, this is the role for.
🎯 Key Responsibilities
Data-Led Strategy: Use data as your north star, ensuring all decisions, promotions, and campaign structures are insight-driven and performance-validated.
Promotional management: Excel in alignment, planning and deployment of complex promotional calendars with hundreds of events across multiple markets.
Empowerment Through Data: Build frameworks and training to enable teams to self-serve, act on insights, and operate with confidence.
Leadership & Coaching: Manage and develop a high-performing CRM team, fostering a culture of ownership, collaboration, and continuous improvement.
Operational Excellence: Streamline CRM workflows, define best-in-class processes, and introduce scalable automation to reduce friction and increase output quality.
Cross-Functional Collaboration: Align closely with BI and other CRM teams to ensure a synchronized approach to customer engagement.
🏆 What We’re Looking For
CRM Expertise: 5-7+ years of CRM experience, with a strong focus on global .com markets and high-volume player databases.
Data Fluency: Advanced understanding of CRM metrics, segmentation, predictive modeling, A/B testing, and performance analytics.
Enablement Mindset: Proven track record of building frameworks that help others act on data independently.
Leadership Experience: Demonstrated success in leading teams large geographically spread teams of 20+ people, developing talent, and setting a vision others want to follow.
Agility & Ownership: Proactive, hands-on, and accountable, with a bias for action and a clear drive for continuous improvement.
Strong Communicator: Able to clearly articulate strategies, insights, and decisions to technical and non-technical audiences alike.
Efficiency-Driven: Experience in process design and scalable CRM operating models.
Reshape marketing
with us. Let’s work!
By submitting your application, you agree to our Privacy Policy.
Medier is more than just a marketing agency. We're your dedicated creative marketing partner. We consider ourselves on a holistic, data-driven approach, covering the entire spectrum of the marketing landscape. With expertise in digital and social media, PR, event management, influencer collaborations, and network engagement, we craft visionary campaigns tailored precisely to our client's unique needs.
Medier is a team of diverse marketers, brand storytellers, experienced media buyers, and international partners. Guided by award-winning specialists, our agency synthesizes innovation, passion, and deep expertise.
Join us to reshape the landscape of marketing.
