Job Description

Head of Credit - Openbank Mexico

Country: Mexico

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Openbank is Santander Group's global digital consumer bank, bringing together retail banking, mobility finance and consumer lending solutions in one integrated digital platform.

THE DIFFERENCE YOU MAKE

Openbank Mexico is looking for a Head of Credit to define and lead the credit strategy for Openbank Mexico, building a robust, scalable and commercially sound credit model aligned with business growth, risk appetite and customer needs, with end-to-end accountability for portfolio performance, P&L and risk-adjusted profitability.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Define the end-to-end credit strategy for Openbank Mexico, including product scope, portfolio priorities, customer segments, credit criteria and growth roadmap.
• Own the credit P&L, ensuring sustainable growth and balancing origination, pricing, cost of risk, portfolio performance and profitability.
• Lead end-to-end portfolio management, defining performance objectives and actively managing growth, risk, returns and customer value across the credit lifecycle.
• Lead the design of the credit operating model, ensuring clear governance across Business, Risk, Product, Operations, Data and Technology teams.
• Develop credit policies, portfolio management principles and decisioning frameworks aligned with risk appetite, regulatory expectations and business objectives.
• Partner with Product and Data teams to design digital credit journeys, underwriting models, scorecards, pricing logic and customer lifecycle strategies.
• Own the strategic view of credit portfolio performance, including origination quality, risk-adjusted profitability, approval rates, delinquency, collections performance and customer value.
• Work closely with senior stakeholders to support business cases, roadmap prioritization, launch planning and commercial decision-making.
• Identify market opportunities, competitive dynamics and customer needs across consumer credit, lending and credit card propositions.
• Build strong relationships with internal teams across Openbank and Santander Group, ensuring consistency with global standards while adapting the model to the Mexican market.
• Support the preparation of senior management materials, committee discussions and strategic updates related to credit performance and development.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Significant senior experience in credit, lending, consumer finance, credit cards, retail banking, fintech or digital banking.
• Proven track record defining or scaling credit strategies, lending products or credit portfolios in a banking or financial services environment.
• Demonstrated experience owning or managing P&L and portfolio performance within a credit, lending or consumer finance business.
• Previous exposure to fintech, digital banking, consumer lending, credit cards or high-growth financial services businesses will be highly valued.

Education

• Relevant university degree or equivalent professional experience (preferred).

Language

• Fluency in Spanish and English (required).

Hard Skills

• Strong understanding of credit risk, portfolio management, underwriting, pricing, collections and risk-adjusted profitability.
• Strong commercial and financial acumen, with the ability to balance growth, risk and returns and drive risk-adjusted portfolio profitability.
• Experience working with data, analytics and decisioning teams to build credit models, scorecards or automated lending capabilities.
• Ability to move from business vision to product, policy and operational implementation.
• Experience influencing senior stakeholders across Product, Risk, Finance, Legal, Compliance, Operations and Technology.

Soft Skills

• Strategic thinking combined with practical execution.
• Strong business judgement and analytical mindset.
• Ability to make decisions in complex, fast-moving environments.
• Strong stakeholder management and collaboration skills.

WE VALUE YOUR IMPACT

Your contribution matters, and it’s recognized. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers.

• We offer more than just a paycheck—our benefits are designed to support your life, your goals and your well-being, now and into the future.
• Your health is our priority. Through BeHealthy, our global wellness programme, we promote Holistic wellbeing
• We know family is everything. That’s why we offer parental leave, childcare support and family-friendly programmes tailored to each life stage.
• We’re enable our teams to go beyond through global opportunities and broad career paths.
• We believe in the power of helping. You can dedicate part of your working hours to volunteering

We’re here to keep you motivated, help you reach your goals, and celebrate your progress, every step of the way.

Openbank is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

READY TO TAKE THE NEXT STEP IN YOUR JOURNEY?