Job Description

Responsibilities

• Planning of department’s resource to meet or exceed the SLA

• Managing the team’s cost within budget

• Manage the team’s performance and resources to ensure delivery of efficient and responsiveness in service to both internal and external customers

• Manage outsourcing partners/vendors

• Resolve any complaints from clients due to the mistakes by the staff and institute the necessary changes so that such mistakes will not be repeated

• Collaborate with internal & external stakeholders on Unit’s related matters

  • Engaging Stakeholders on the products and processes – streamline the processes.

  • Liaising with BU especially when they have new products or initiatives / campaign from BU on the processes & SLA

  • Liaise with internal & external stakeholders, including agents & banks to ensure Trade Finance services are effected timely.

• Work with ITD on the system and application related matter, including enhancements, resolution of issues, new product/process, industry related requirements, etc.

• Ensure departmental policies, procedures and SOPs are effective, updated and aligned with the Bank’s policies and procedures.

• Lead and build a high-performing and highly engaged team through:

  • Setting individual career development plan and succession plan for the department to effectively develop and nurture / enable talent within the team.

  • Foster a culture of continuous learning and professional development within the team, encouraging team members to pursue personal growth opportunities and self-development.

  • Guide and train staff in areas that they are lacking.

• Demonstrate strong leadership by leading through example and embracing EPICC culture and values with the objectives of:

  • Empowering and motivating team members.

  • Demonstrating concern for the welfare and career aspiration of team members.

  • Cultivating positive, open and trusting working environment within the team, and fostering collaborative teamwork and mutual support.

  • Provide guidance on the daily issues, exception handling & how to handle them.

  • Collaborate with BU/RM/stakeholders on operation issues. Facilitate strong partnerships across various stakeholder groups and ensure alignment of objectives and goals to minimize overlap or gaps arising during execution of role and responsibilities.

• Ensure that staff are all brief on the SOP, procedures are updated and submitted on time for approval
• Ensure that all RCSA, Operational Risk & any regulatory reports are submitted on time
• Ensure staff comply with MAS regulations 626 and 641, 646, Banking act (chapter 19)
• Oversee the identification, assessment and monitoring of key drivers for all types of non-financial and compliance risks that could impact the Unit, including Operational Risk, Fraud Risk, Third-Party Risk, Business Continuity, Data Risk, AML/CTF, regulatory compliance and other non-financial risks that are unique and applicable to the Unit.
• Proactive risk prevention strategy by identifying and managing risk at source / emerging risks during departmental strategy planning, product design, system implementation / changes or process changes and embedding effective risk controls in the business processes.
• Perform regulatory gap analysis for new or revised regulatory guidelines or P & P impacting the department, ensuring adequate risk and control are put in place for regulatory compliance. Manage and address regulatory expectations, including audit examinations and queries
• Monitor and report risk indicators / measures, and ensure timely escalation of the department’s operational risk events with mitigating actions to stakeholders and risk committees
• Ensure timely assessment, escalation and resolution of operational risk event to minimize potential losses. Conduct deep-dive into operational risk events through understanding the sequence of events to identify the root cause / control weaknesses for establishing and implementing mitigating controls/preventive action plans.
• Participate/manage projects related to Credit Operations.

  • Provide business requirements, review Functional Specification Document (FSD)

  • Monitoring the projects that the team participated in for the testing.

  • Providing guidance to the team on the projects

  • Liaising with IT, BU or vendor on the defects, changes/resolution on the defects etc

  • Manage Payments and Treasure related Industry projects and/or initiatives

Requirements

• Min. University Degree or Diploma or equivalent in Banking, Finance, Accounting, Business or Law
• Minimum 15 years banking experience in Corporate Credit related functions/roles, out of which at least 7 years in Credit Risk, Credit Control, Credit/Loan Administration or Credit/Loan Operations.
• Strong understanding and knowledge of
  • Credit approval process, i.e. Corporate, Commercial, Property Development, Retail, etc.
  • Loan Market Association documentation
  • Bilateral and Syndicated Loan agency
  • Trade products
  • Property Development Loans (i.e. MAS 632 property rules)
  • Structured Loans
• Good understanding of MAS 601, 612, 626, 632, 639, 643.
• Strong interpersonal and communication skills.
• Ability to work cohesively to build alliances and partnerships with stakeholders