Job Description

We are looking for a technical Head of Corporate IT who is ready to take full ownership of the corporate infrastructure strategy, budget management, and the transformation of access and security processes.

Responsibilities:

• Build a scalable and secure environment where IT operations help the business move rapidly, without creating barriers.

• Close collaboration with the Security team across Identity & Access Management (IAM)

• Lead and manage a distributed IT Administration and Help Desk teams of 30-35 engineers

• Define and monitor SLA/KPI metrics, analyze team performance, and drive continuous improvements based on operational data

• Improve operational efficiency by reducing manual processes through automation

• Building relationships with vendors, hardware providers, and external service partners

• Strategic planning and budgeting for the business expansion

Requirements:

• 5+ years of experience in IT Infrastructure, System Administration, or IT Help Desk

• At least 1+ year of experience in managing infrastructure and support engineering teams of 20+ people

• Experience working in high-availability, high-security international environments

• Strong experience with vendor management, budgeting, procurement, and operational planning

• Advanced experience with virtualization technologies (VMware ESXi, Hyper-V, Proxmox)

• Strong understanding of networking concepts, protocols, security concepts and enterprise infrastructure architecture

• Strong understanding of ITSM methodologies and operational best practices

• Experience implementing and improving SLA-driven support processes

• Strategic mindset with the ability to scale infrastructure together with business growth

• Strong ownership mentality and high standards for operational excellence

• English level: Upper-Intermediate or higher (crucial for stakeholder management and technical documentation)

Nice to have

• Experience in FinTech, Trading, or high-load environments

• Experience with Zero Trust architecture and modern IAM approaches

• Scripting/programming experience (Python/Bash)

We offer

• 10 paid sick leave days per year

• 20 paid vacation days per year

• Public holidays according to current Ukrainian legislation

• Medical insurance for employees

• Compensation for professional education and learning English

• Compensation for a sports subscription or sports equipment

• Wellness budget (gym membership, sports gear and related expenses)