Job Description

Grade Level: L4

Location: Islamabad

Shape how JazzCash is seen, heard and trusted

At JazzCash, communications play a critical role in building trust, strengthening our reputation and amplifying our impact on Pakistan's digital financial ecosystem.

As Head of Corporate Communications, you will shape JazzCash's corporate narrative, lead its reputation and communications strategy, and build meaningful relationships with media, regulators, policymakers and key stakeholders. You will advise senior leadership, drive internal and external communications, and position JazzCash as a leading voice in digital financial services and financial inclusion. The role will report to Head of Customer Experience & Operations.

What you'll own

• Corporate Communications: Set the communications strategy, shape JazzCash's narrative and advise senior leadership on corporate positioning and messaging.
• Reputation & Crisis Management: Safeguard corporate reputation, anticipate risks and lead crisis communications.
• Media & Stakeholder Engagement: Build strategic relationships with media, regulators, policymakers and industry stakeholders.
• Thought Leadership & Recognition: Strengthen JazzCash's local and international visibility through industry platforms, speaking engagements, awards and media coverage.
• Internal & Impact Communications: Amplify financial inclusion initiatives and drive employee engagement and leadership communications.
• Team & Agency Management: Lead the communications team, manage budgets and agency partnerships, and ensure consistent messaging.

What success looks like

• JazzCash is recognised as a leading voice in Pakistan's digital financial services ecosystem.
• Strong relationships and credibility are established with media, regulators and key stakeholders.
• Effective reputation and crisis management frameworks safeguard stakeholder trust.
• Leadership visibility and thought leadership are strengthened across local and international platforms.
• JazzCash achieves impactful media coverage, awards and industry recognition.
• Financial inclusion initiatives and organisational priorities are effectively communicated.
• A high-performing communications function delivers measurable impact.

Requirements

You may be a strong fit if you

• Bring 12+ years of experience in corporate communications, PR, media or strategic communications, including 5+ years in leadership roles.
• Hold a Bachelor's degree in Communications, Media, Journalism, Business or a related field; a Master's is preferred.
• Have experience in telecom, fintech, banking or other regulated, consumer-facing industries.
• Bring strong relationships with media, regulators, policymakers and industry stakeholders.
• Have experience advising C-suite leaders and managing corporate reputation, crisis communications and organisational change.
• Demonstrate strong storytelling, executive communication and stakeholder management skills.
• Have experience leading teams, managing budgets and external agencies.
• Understand digital communications and use insights and analytics to measure communications impact.

Benefits

Why JazzCash

JazzCash is Pakistan's leading mobile financial services platform, part of the JazzWorld group, giving millions of people access to digital financial services – from payments and savings to credit and merchant solutions.

Here, you will shape the voice of a platform transforming how Pakistan transacts and accesses financial services. You will build trust, influence industry conversations and amplify the impact of financial inclusion at national scale.

You won't simply manage communications. You'll shape the narrative of a business transforming lives across Pakistan.

Build. Scale. Learn. Repeat.

As part of the JazzWorld group, a certified Top Employer, JazzCash reflects an inclusive environment where diverse talent can thrive and perform at their best.

Apply by: 19 Nov 2026