Job Description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).

Head of Corporate Communications

Reporting to the Regional Managing Director Southeast Asia and Oceania, we are looking for a Head of Corporate Communications to lead the regional corporate communication function across SEA & ANZ. You will lead and drive the regional communication strategy across all markets, partnering directly with regional leadership teams, Global communications teams, and General Managers to align business direction, leadership messaging, and organizational culture during a period of transformation.

You will shine here if you enjoy…

Strategic Narrative and Leadership

• Leading the articulation and rollout of Sephora’s Ambition and Purpose, translating leadership vision into a cohesive internal narrative that unifies a multi-market, retail organization
• Positioning Sephora’s ecosystem as the most inspiring beauty destination in the region

Multi-Platform Communications Ecosystem

• Architecting and scaling a multi-platform internal and external communications ecosystem
• Leading the creation and distribution of regular updates on company priorities, achievements, and regional developments
• Developing, leading, and rolling out high-impact content pillars that elevate Sephora’s retail leadership visibility externally, showcasing excellence, and strengthening Sephora's positioning within the region
• Ensuring consistency and effectiveness of messaging across all communication channels, aligning with the company’s regional and global goals

Regional Communication and Employee Engagement

• Building and maintaining Sephora SEAO’s internal voice through a structured, leadership and community-led narrative platform at the regional and country levels
• Championing employee engagement through innovative and inspiring communication initiatives across SEA and Oceania
• Collaborating with HR in supporting the planning, execution, and oversight of all regional employee communication projects (townhalls, webinars, video, intranet, social media, email, etc.) ensuring high-quality outputs and budget adherence
• Bridging communication gaps across functions (Finance, Tech, Marketing, Retail, Digital), translating complex business priorities into clear, consistent messaging

Community Impact and CSR Leadership

• Driving awareness of Sephora’s global sustainability agenda under the Green Heart Umbrella
• Leading and adapting global CSR programs (e.g., "Classes for Confidence") for effective implementation in the region, in line with Sephora’s Global Red Heart Roadmap
• Identifying and developing new community impact initiatives tailored to Sephora’s regional strengths and inspiring regional business leaders to integrate purpose-driven initiatives into local operations
• Driving employee volunteerism and giving opportunities throughout the region

Corporate Crisis and Reputation Management

• Proactively managing and enhancing the company’s reputation and corporate image across SEA and Oceania
• Leading the development of responses for public relations issues, media inquiries, and crisis communications within the region
• Guiding and mentoring market teams on local corporate communication initiatives and directly handle high-stakes and crisis communication when needed

Monitoring, Reporting and Optimization

• Establishing and monitoring key performance indicators (KPIs) for all communication activities and monitoring relevant media activity pertaining to our corporate image
• Providing regular, data-driven reports on communication impact and effectiveness to the regional leadership team and other senior stakeholders

We would love to hear from you if you are/have…

• At least 10 years of senior corporate communications experience
• Strong experience across corporate communication, crisis, and reputation management
• Inspirational and innovative corporate communications leadership
• Knowledge of the SEAO corporate media landscape with a strong network already in place
• Strong communication and influencing skills, with a passion for people
• A strong collaborator known to drive results in a fast-paced and dynamic environment
• Ability to build a high-energy team culture is trend-led and trend-focused
• Experience operating in a complex matric organization

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit

• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead

• Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference

It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.